Technical Manager of Quality - RF/Wireless Video Equipment

Position Overview We are seeking a technically skilled Quality Manager to oversee the global quality assurance processes for our manufacturing facilities in the USA. This USA based role will involve managing the quality of outgoing products, the quality of incoming materials from suppliers, maintaining compliance with industry standards, and fostering strong relationships with customers to address and resolve any product issues. Position requires strong product knowledge. Key Responsibilities Global Quality Oversight: Ensure the implementation and maintenance of quality standards across both manufacturing facilities Supplier Quality Management: Track and assess the incoming quality from suppliers, focusing on Printed Circuit Board Assemblies (PCBAs), and maintain control charts to analyze and report on supplier performance Failure Analysis: Create, retain, and analyze failure statistics related to products, initiating corrective actions as needed within manufacturing and in collaboration with engineering teams Quality level tracking: Create and track KPIs, institute corrective actions and pro-actively improve delivered quality, out of the box performance and reliability of products. Posting these results in the factory and to upper management for visibility Reliability: Track long term reliability of products, surfacing trends, provide improvements, and driving opportunities to improve ongoing delivered product reliability ISO Certification Maintenance: Ensure compliance with ISO certification standards and maintain Aerospace required certifications (AS9100), including preparation for audits and reviews Customer Relations: Develop and maintain rapport with customers facing severe equipment issues, leading remedial actions and follow-up measures to ensure customer satisfaction Team Collaboration: Work cross-functionally with development engineering and production teams to drive continuous quality improvements and problem resolutions Reporting: Prepare and present quality performance reports to management, showcasing trends, insights, and recommendations for improvements Tier 2/3: Some number of off-hours, Tier 2 or support will be required on an on-call duty roster Qualifications Minimum of a Electrical Engineering or Mechanical Engineering degree Additional Bachelor’s or Master’s Degree in a technical discipline, statistical analysis or operations management is desirable 5+ years of experience in quality management within the electronics manufacturing sector specifically for RF infrastructure or wireless video equipment Knowledge of video applications, equipment and methods for airborne video, live production broadcast or streaming applications Strong knowledge of quality management systems and tools, including ISO and AS9100 standards Excellent analytical skills with a data-driven approach to problem solving Effective communication and interpersonal skills, capable of working with diverse teams and customers with superior written and English verbal skills Willingness to travel globally (up to 15%) as required Work Schedule This is a full time position, requiring five days a week in the Colchester office. About Us Are you passionate about sports, making the world safer, and helping people work smarter and faster with innovative technology? Do you want the opportunity to earn substantial income by selling cutting-edge live video solutions? If so, come join us on our mission at Vislink. Vislink is a leading manufacturer of professional wireless video equipment, known for our commitment to innovation. We operate two facilities, in the UK and the USA, dedicated to delivering outstanding products to mission critical customers around the world. Join Us On Our Mission Vislink Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. No direct phone calls / emails from recruiters or candidates will be answered. Please apply through this job posting. Apply Now For jobs inquiries please apply through this job posting. This page is the official application portal. US, New Jersey 350 Clark Drive, Ste. 125 Mt. Olive NJ 07828 tel: View phone number on click.appcast.io UK Waterside House Earls Colne Business Park Colchester Essex CO6 2NS tel: View phone number on click.appcast.io #J-18808-Ljbffr