Clinic Office Assistant

Clinic Office Assistant

FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.

The Clinic Office Assistant is responsible for accurate patient registration, insurance and demographic verification, and payment processing. Provides exceptional customer service and clear communication with patients and medical staff. Performs administrative duties including documentation, multitasking, and issue resolution in a fast-paced healthcare environment. Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement. Strong interpersonal and verbal communication skills. Good organizational skills. Committed to and demonstrates excellent customer service when dealing with all types of customers. Knowledge of EPIC EMR.

Responsibilities

Responsibilities include welcoming patients to the office, complete check in process by verifying patient identity, address, ensuring that accurate insurance and all other demographics are loaded in the Epic EMR system. Ensures prior authorizations for visits are in place prior to patient being seen. Obtain required signatures and collect co-payments. Balance daily payment entries against daily computer totals for all activities on patient account. Discuss balances with patients at check-in and/or check-out time. Schedule follow up and/or referral appointments at patient check out. Responsible for managing the No Show appointments making sure patients are not lost to follow-up.

a. Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient's level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.

b. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).

c. Identifies barriers to communications.

d. Verifies insurance eligibility, scans insurance card, and photo ID.

e. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.

f. Accurately and accordingly to policy, posts payments.

g. Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month

h.Work no show report / letters

i. Secretary for provider handling all admin duties

Qualifications

High School graduate or GED. Clinic Office Receptionist/Secretary experienced preferred. Must have computer skills and type at least 30-45 wpm. Experience with the Epic EMR, office skills, knowledge of medical terminology, and insurance terminology a plus. Excellent communication and computer skills required. Self-starter, highly motivated candidate with friendly, outgoing personality, and excellent customer service skills required. Ability to work in a busy office setting.