Senior HRSD-ServiceNow

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. About the Role We are seeking a Senior Software Engineering professional with experience in ServiceNow HR Service Delivery (HRSD) to join our HRSD development/configuration team. In this role, you will be part of the HRSD Scrum team, collaborating with fellow HRSD developers, product managers, product owners, HR stakeholders, and IT partners to design, build, and configure solutions that improve HR service delivery and enhance the overall employee experience. This is a hands‑on development role where you will be responsible for configuring, enhancing, and optimizing the HR Service Delivery (HRSD) platform. You will also contribute to the team’s agile delivery, ensuring solutions meet evolving business needs and continuously improve the employee experience. Key Roles and Responsibilities Design, configure, and deploy ServiceNow HRSD modules such as HR Case Management, Employee Service Center, Lifecycle Events, Knowledge, Onboarding / Offboarding, and HR Agent Workspace. Collaborate with HR stakeholders to translate real-world needs into technical solutions, using Flow Designer, Script Includes, UI Actions, Service Catalog workflows, UI Builder, and platform APIs. Conduct development according to SDLC best practices: requirement analysis, design, configurable build, unit testing, as well as UAT support and deployment readiness. Monitor and troubleshoot HRSD issues, collaborating with wider ServiceNow platform teams to maintain system stability and performance. Create and deliver dashboards and reports using Performance Analytics and out-of-the-box reporting to provide insight into HR service efficiency. Develop technical documentation for configurations, releases, and process flows ensuring knowledge transfer within the HRSD team. Perform peer review, review code/configuration to foster consistent delivery standards across the HRSD group. Stay current with ServiceNow platform and HRSD product innovations, bringing forward recommendations for continuous platform improvements. Qualifications Bachelor’s degree in Computer Science, Information Systems, or equivalent experience. 4+ years of hands‑on ServiceNow development/administration with a strong focus on HRSD. Required: ServiceNow Certified System Administrator (CSA) certification. Preferred: ServiceNow HR Service Delivery (HRSD) Implementation Specialist certification and Certified Application Developer (CAD). Proficiency in JavaScript, HTML, CSS, XML, and JSON for ServiceNow scripting. Strong understanding of HRSD modules (HR profiles, case management, lifecycle events, agent workspace, ACLs and HR Application Scopes). Strong understanding of ServiceNow knowledge management flows, including knowledge article lifecycle, approval workflows and roles. Working knowledge of Employee Center Portal, including setup of HR services, knowledge articles and widgets; ability to ensure alignment with content governance, user criteria and personalized employee experiences. Excellent problem‑solving, analytical, and communication skills. Proven ability to work collaboratively in a development team and partner effectively with stakeholders across HR and IT. Experience with Agile Development practices and comfortable working in fast paced delivery timelines. Our Senior Software Engineering earns between $130,700 - $196,100 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Dallas, Texas Salary Range: $143,800.00 - $215,800.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. #J-18808-Ljbffr