Customer Service Representative

Description Position at Seneca Animal Hospital Client Service Representative - Veterinary Receptionist Seneca Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our full-service hospital in Louisville, KY . CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and last impression of Seneca Animal Hospital. It's important that all clients feel welcome, safe, and comfortable, which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team. Seneca Animal Hospital has been established in the Louisville area for over 35 years, providing high-quality medicine and exceptional patient and client care in the community. Our veterinary team is dedicated and well-trained, and we pride ourselves on our relaxed atmosphere. There are no late hours and no on-call shifts. Work-life balance is very important to us. If you're ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you! Essential Functions and Responsibilities: Greet and welcome each visitor and assess their needs Handle incoming phone calls/emails and determine the urgency Perform client check-ins and check-outs, including reviewing invoices Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client's stress Process and document financial transactions accurately Schedule appointments based on client expectations, patient medical requirements and clinic needs Manage emergency situations and walk-ins Respond to online requests for products, prescriptions or client questions in a timely manner Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas Recommend products available to clients through our facilities Skills and Qualifications: High School Diploma or GED required At least one year of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred Experience with Microsoft Office suite Excellent communication skills and the ability to problem solve Ability to handle stressful situations and prioritize tasks effectively Team player, have patience and maintain a positive attitude Must be able to lift up to 30 pounds Benefits and Perks: Paid time off-inclusive of sick, personal, and vacation 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment Medical Insurance Plans with 3 tiered options Flexible Spending Account or Health Savings Account options United Healthcare Dental Insurance; includes a 100% paid premium option for team members United Healthcare Vision Insurance options Complimentary Short-Term Disability Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family Company Sponsored Employee Assistance Program Long Term Disability option Team Member Discounts for Pet Care Referral Bonus Program DailyPay on Demand We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love. United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.