Receptionist / Medical Records Clerk

Eden Senior Care , founded in 2016, is a growing Healthcare Management company, focused on managing and operating Skilled Nursing, Rehabilitation and Assisted Living communities in Minnesota, Ohio Wisconsin. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their goals. Friendly Village promotes and encourages the success of each of its employees and values the individual experience of its guests and their families.

Friendly Village seeks a dedicated and detail-oriented individual to join our team in a dual-role position as Receptionist / Medical Records Coordinator. This full-time position plays a key role in ensuring smooth front desk operations and the accurate maintenance of medical records in compliance with state and federal guidelines. The ideal candidate will be a team player with strong organizational skills, a professional demeanor, and a passion for providing exceptional service to residents, families, and staff.

Position: Receptionist / Medical Records Coordinator

• Monday to Friday
• 8:00 AM - 11:00 AM: Provide hands-on support across various departments, assisting care teams with daily operations to ensure residents receive timely, compassionate, and high-quality service.
• 11:00 AM - 4:30 PM: Oversee front desk and medical records functions, warmly welcoming residents, families, and visitors while maintaining accurate, confidential, and well-organized documentation in compliance with healthcare standards.
• $19/hour

Main Responsibilities

Receptionist Duties:

• Provide exceptional customer service by greeting all visitors and guests in a friendly and professional manner.
• Operate multi-line phone and paging systems, efficiently routing calls to the appropriate party.
• Assist in scheduling staff to ensure resident needs and compliance with federal, state, and local regulations.
• Maintain accurate monthly and daily staffing records, ensuring they are completed in a timely manner.
• Secure shift coverage for open positions, vacation requests, call-offs, and vacancies.
• Maintain resident trust fund accounts, ensuring accuracy and confidentiality.
• Handle sensitive information regarding residents and facility matters with professionalism and discretion.
• Assist with various administrative tasks, including document scanning, accounts payable (AP), and scheduling care conferences.
• Perform various office duties such as assisting with mailings and relaying messages.

Medical Records Responsibilities:

• Maintain medical records in accordance with state, federal, and facility policies.
• Collect, organize, and file documents, correspondence, and printed materials.
• Ensure the confidentiality and integrity of all resident medical information.
• Support the Office Manager with Accounts Receivable (A/R), billing, and other resident account functions as needed.
• Perform other administrative and clerical duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a healthcare or skilled nursing facility preferred.
• Strong customer service, communication, and interpersonal skills.
• Skilled in Microsoft Office Suite (Word, Excel, Outlook).
• Highly organized with the ability to manage multiple tasks and deadlines.
• Detail-oriented, professional, and dependable.
• Ability to maintain strict confidentiality in all matters related to residents and facility operations.

Join Our Team:

At Friendly Village, we're committed to providing compassionate care and creating a welcoming environment for both residents and staff. If you're looking for a meaningful opportunity to contribute your skills in a supportive and professional setting, we encourage you to apply.