Hotel Operations Internship

Job Description

Job Description

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

The Role

The Operations Intern role is an on-site learning and support position focused on understanding and contributing to the day-to-day operations of The Maverick by Kasa. As an Operations Intern, you will gain hands-on experience across multiple operational departments, including Hospitality and Housekeeping, while supporting the overall guest experience at the property.

Like many hospitality operations roles, there is no "typical day." Interns will collaborate with on-site team members and Kasa departments to support hotel operations, guest service, cleanliness standards, and operational efficiency. Daily responsibilities may include assisting with guest check-ins and requests, supporting housekeeping operations, maintaining public spaces, conducting property tours, responding to guest needs, coordinating with operational teams, and learning the systems and processes that drive hotel performance.

This internship is designed to provide exposure to hospitality operations through real-world experience in a fast-paced hotel environment. Schedules may vary based on business needs and can include evenings, weekends, and holidays.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Attributes

• Guest-Centric Mindset: Demonstrates a passion for hospitality and delivering positive guest experiences through attentiveness, professionalism, and care.
• Willingness to Learn: Open to feedback, eager to develop operational knowledge, and motivated to learn multiple aspects of hotel operations.
• Proactive Communicator: Communicates clearly and professionally with guests, team members, and leadership while supporting daily operations.
• Tech Savvy: Comfortable using technology platforms and communication tools to complete operational tasks and support guests.
• Reliable & Consistent: Takes pride in punctuality, accountability, and supporting the team where needed.
• Detail Oriented: Maintains high standards of cleanliness, organization, and operational execution across guest rooms and public areas.
• Adaptable & Hands-On: Thrives in a fast-paced environment and is comfortable supporting both guest-facing and operational responsibilities.
• Team Focused: Works collaboratively with Hospitality and Housekeeping teams to ensure a seamless guest experience.
• Problem Solver: Approaches challenges with a solution-oriented mindset and escalates concerns appropriately when needed.

Required policy information:

• This role requires regular access to reliable transportation to and from work.
• This role may require standing, walking, bending, lifting, and moving items up to 25-50 pounds for extended periods of time.

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results

• Role Objective 1: Deliver exceptional guest experiences through operational support and hospitality engagement.
  • Key Initiative: Assist guests professionally through in-person interactions, phone calls, messaging platforms, and operational support.
  • Key Initiative: Support front desk and lobby operations while maintaining a welcoming and service-focused environment.
• Role Objective 2: Support cleanliness and operational excellence throughout the property.
  • Key Initiative: Assist with housekeeping operations, room inspections, laundry support, and public space upkeep.
  • Key Initiative: Identify and report maintenance or operational concerns to help maintain property standards.
• Role Objective 3: Develop operational knowledge across multiple hospitality disciplines.
  • Key Initiative: Gain exposure to hospitality systems, operational processes, and service standards.
  • Key Initiative: Collaborate with cross-functional teams to understand how different operational areas contribute to the guest experience.

About the Team

Be a part of The Maverick by Kasa Operations team, a group passionate about delivering seamless guest experiences and maintaining high operational standards. Our team members come from diverse backgrounds and industries, united by a shared commitment to hospitality, teamwork, and creating memorable stays for every guest. As an Operations Intern, you will work closely with Hospitality and Housekeeping leaders to gain hands-on experience and build a strong foundation in hotel operations.

Please note: This internship position is compensated at an hourly rate of $15/hour.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here .

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.