Academic Coach

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

About Northern Essex Community College:


Northern Essex Community College (NECC) serves more than 5,000 students annually across its campuses in Haverhill and Lawrence, Massachusetts, conveniently located within easy reach of Boston and the scenic beaches and state parks of New England's coastline. Recognized as one of the 2026 Most Promising Places to Work in Community Colleges by NISOD (National Institute for Staff and Organizational Development), NECC's success is driven by a mission-centered culture and a highly engaged workforce. As the first federally designated Hispanic-Serving Institution in New England, NECC remains committed to fostering a diverse, equitable, and inclusive workplace that reflects and supports the communities it serves.

Rooted in the Merrimack Valley, NECC plays a vital role in strengthening the region through workforce development, expanded access to affordable higher education, increased degree attainment, and strong partnerships with businesses.

NECC employees are united by a shared commitment expanding access to educational opportunities, supporting students in completing their academic journey in a timely and equitable manner, and preparing graduates for long-term success in the workforce. The college invests in its people through ongoing professional development opportunities, collaborative leadership, and a supportive work environment.

Job Description:


POSITION: Full-Time Academic Coach (Special Programs Coordinator): Academic Coaching; Haverhill and Lawrence Campuses; MCCC/MTA Unit Professional Position; 37.5 hours per week, Monday through Friday, 8:30am - 4:30pm); Pay Grade 4.

SUMMARY: Provide academic success coaching and study skill strategies to students at NECC. The role involves developing individualized coaching relationships, monitoring student progress, responding to academic alerts, and connecting students with campus resources and support services. Collaborate closely with faculty and student services staff, assist with data tracking and reporting, support student employees, contribute to enrollment and grant-funded initiatives, and help advance college-wide student success efforts.

RESPONSIBILITIES: Specific duties for this position include:

• Provide holistic academic and non-academic related supports to students, primarily post-traditional students.
• Develop a student/coach relationship to assigned caseload of students; build student motivation and self-confidence, provide study skills strategies, equip students with soft skills, including the ability to communicate with faculty, provide students with information regarding academic and other appropriate on-campus resources.
• Encourage students to be self-reflective about the learning process.
• Monitor progress of academic success coaching students, maintain records of individual coaching sessions, utilize EAB Navigate system to monitor academic performance, provide outreach and respond to academic alerts, and create data reports as requested.
• Under the supervision of the Executive Director for Student Success Services, assist in the continued development of academic success coaching services and in planning and implementing the delivery of related services as part of the holistic student support experience.
• Work in close collaboration with faculty, academic departments, student success services staff, and staff college-wide to deliver individualized academic success coaching support for student.
• Assist in managing and supporting student employees; communicate with students, manage student access and provide reports.
• Assist in the collection of data and reporting, and with other office-related duties as needed.
• Collaborate college-wide to promote student success.
• Participate in enrollment activities inducing but not limited to orientation or registration events as appropriate.
• Support and assist in meeting various grant-funded program objectives.
• Participate in professional development activities.
• Perform other duties as assigned by supervisor.
• The Classification Specification is available at: Special Programs Coordinator

Qualifications:
PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

Requirements:


MINIMUM QUALIFICATIONS:

• Bachelor's degree with at least two (2) years of experience as an Academic Success Coach or related experience
• Familiarity with a learning management system such as Brightspace
• Familiarity with a customer relationships management (CRM) systems such as Navigate
• Experience working with diverse student population including post-traditional and first-generations students
• Knowledge of Microsoft Office applications
• Experience teaching learning strategies
• Experience with online courses (in order to help students with accessing courses and developing strategies for online courses)
• Experience working with an inter-disciplinary team within student affairs

PREFERRED QUALIFICATIONS:

• Experience in a higher education environment
• Bilingual (Spanish/English)
• Experience working with and supporting a culturally diverse population

EQUIVALENCY STATEMENT : Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

CONDITIONS OF EMPLOYMENT:

• All candidates must have legal authorization to work in the United States. Northern Essex Community College does not provide employment-based visa sponsorship.
• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).

Additional Information:


GRADE AND SALARY: Anticipated salary range is $65,370.00 - $70,427.00 (MCCC Pay Grade 4 with a bachelor's degree) annually with complete fringe benefit package. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Actual salary calculated in compliance with MCCC/MTA classification system. Official transcripts will be required at the time of hire.

ANTICIPATED START DATE : ASAP

Application Instructions:


TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and/or how you may be best suited for the role
• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)

DEADLINE: Open until filled

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,View phone number on click.appcast.io/ View email address on click.appcast.io), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: