Physician Practice Scheduler Orthopedics

Physician Practice Scheduler

TOCA at Banner Health is at the forefront of the Integrated Service Model. We are committed to continually improving our delivery of orthopedic care to meet the needs of our patients. TOCA's reputation is built on treating each patient's specific needs, which is one of reasons why we are the choice of primary care physicians and performance athletes throughout the Valley (Tempe, Scottsdale, Phoenix, and Glendale). We are also honored to be the official team physicians and orthopedic surgeons for Arizona State University.

As a Physician Practice Scheduler on our team, we offer a customer-focused and friendly work environment with career growth opportunities. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Location: TOCA at Banner Health - Hybrid Remote Schedule: Monday - Friday 8:00am - 5:00pm

POSITION SUMMARY

This position is located in a medical clinic or physician's practice and coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals.

CORE FUNCTIONS

• Provides customer service for patients, families, hospital scheduling departments, and other physician's offices. Acts as a resource to resolve room availability conflicts.
• Receives physician's orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges.
• Schedules and re-schedules patients as necessary. Confirms patient's appointments for the following days and informs patients of physician's orders or special instructions prior to appointment or procedure.
• Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patient's medical record. Updates demographic and insurance information in the practice management system.
• Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary.
• May have supervisory accountability and/or provide direction to support staff.
• This position has the responsibility of assuring efficient scheduling and workflow of the operation while maintaining outstanding customer relations. Interacts with patients, physicians, third party payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. The position requires skills normally gained with 2 years of scheduling experience in a physician's office or hospital. Must possess excellent communication, organizational and problem-solving skills. Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker's compensation preferred. Bi-lingual in Spanish may be preferred for some assignments. Additional related education and/or experience preferred.