All Shop Lead - Bike Shop Lead

Bike & Snow Shop Lead

Sun & Ski Sports is on the lookout for a Bike & Snow Shop Lead with the passion to be the best and the drive to lead a high-performance team. You'll oversee a dynamic shop environment where customer experience takes center stage. From coaching your crew to optimizing operations, you'll help create a space that's fun, interactive, and built for adventure for both our team and our customers.

Job Responsibilities:

• Ensure the team consistently provides exceptional customer service that goes above and beyond expectations.
• Provide prompt, high-quality service on all shop repairs and tune-ups.
• Ensure all shop paperwork is accurately completed.
• Thoroughly inspect all equipment and document any deficiencies found during repairs that were not initially reported on the service ticket.
• Drive sales on merchandise, accessories, and service labor.
• Train, develop, and evaluate shop associates to support their growth and ongoing improvement.
• Identify operational issues or customer challenges and propose practical, effective solutions.
• Ensure all bike shop team members follow Sun & Ski Sports policies and procedures.
• Attend in-store and off-site bike clinics to enhance technical and product knowledge.
• Represent Sun & Ski Sports within the local community to build brand awareness and loyalty.
• Assist with bike, cycling, and snow sport events to promote products and services.
• Maintain open communication with store leadership and the Home Office to stay aligned with company initiatives.
• Minimize inventory loss, both internal and external, and ensure accurate handling of all cash transactions.

Requirements:

• Minimum of 1+ years of management experience, with proven ability to lead, motivate, and develop high-performing teams.
• 2+ years of retail and/or bike shop experience required; hands-on technical knowledge is a strong plus.
• Understanding of retail business operations, including inventory control and shrink reduction strategies.
• Skilled in networking, recruiting, interviewing, training, and developing others for success.
• Exceptional interpersonal and communication skills for building strong relationships with vendors, buyers, store teams, and corporate leadership.
• Strong organizational skills with the ability to prioritize, multitask, and manage deadlines in a fast-paced environment.
• Capable of problem-solving and decision-making with keen attention to detail and accuracy.
• A true outdoor enthusiast with a love for cycling, skiing, snowboarding, and related activities you're not just selling the gear, you live the lifestyle.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits:

• Pay: Hourly Rate + Commission
• Health, Vision, and Dental Insurance
• Employer-Paid Basic Life Insurance
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
• Paid Time Off (PTO)
• 401 (k) Plan + Company Match
• Employee Purchase Discount
• Company/Vendor sponsored Product Knowledge/Training Adventure trips