Counter Sales Associate

Counter Sales Associate

This position is responsible for being a part of a team that provides excellent customer service while engaging with walk-in customers, taking customer orders over the phone or through email, looking up parts and supplies and quoting/invoicing orders. At times this position is responsible for assisting with other duties such as data entry, warranty support and shipping/receiving or related warehouse duties.

How you will do it

• Communicate daily with customers via e-mail, phone & face-to-face interaction.
• Enter customer orders promptly with high accuracy.
• Promote and support sales promotions.
• Collaborate with regional sales force and other field staff to deliver premier customer service.
• Research and resolve customer issues by providing unique solutions and opportunities as well as providing customer assistance in locating and identifying replacement parts.
• Provide same day responses to scheduled dates and backorder status of product.
• Research and process credit and return requests.
• Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
• Support customers in processing warranty paperwork.
• Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
• Assist in warehouse when needed for shipping & receiving when volume is high.
• Other tasks may be assigned by management.

Qualifications

What we look for Required Qualification:

• High School diploma or equivalent combined education and experience.
• Excellent customer service skills.
• Ability to work effectively in a high-volume fast-paced environment.
• Able to multi-task effectively while prioritizing daily workflow.
• Proficiency in a Windows operating environment, including email and Microsoft Office software.
• Strong interpersonal skills and decision-making abilities.
• Strong conflict resolution skills.
• Regular attendance & punctuality are vital to succeed.
• Be willing to become forklift certified.

Additional Information

• 5+ years in customer service.
• HVAC knowledge a plus.
• Forklift experience a plus (Will Train).

All your information will be kept confidential according to EEO guidelines.

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