Lder de equipo - A tiempo completo

Team Leader

A Team Leader consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant's heart. They have a passion for people and serving others, strong character, take initiative, and work with a sense of urgency at all times. Our team leaders are responsible for supporting the senior management in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. The two main areas of focus for a Team Leader are completing tasks to make the restaurant run effectively and training and developing team members. Team leaders lead by example and set the tone for others to follow.

Type of position: Full-time and part-time

Our benefits include:

• A fun work environment where you can positively influence others
• Flexible schedule (and closed on Sundays)
• Learn firsthand from an experienced restaurant operator and leaders
• Intentional growth and development to help you reach your career goals
• Scholarship opportunities
• Competitive salary

Responsibilities of the team leader:

• Participate operationally in daily activities in high-volume, fast-paced restaurants
• Offer immediate and respectful response to guest needs
• Help in training new employees, set the tone for a shift, and act as a role model for our team
• Be a kind and motivating team player
• Open and/or close, lead changes, key holder
• Count drawers and end of day
• Excellent communication skills, both written and spoken
• Address issues that may arise from guests, consult with management on complex issues
• Maintain a positive and professional working relationship with all team members, treating them with honor, dignity, and respect
• Communicate to management violations of team member performance and policies/procedures
• Strictly comply with all company policies and procedures

Qualifications and requirements:

• Must be at least 16 years old at the time of hire
• Must be eligible to work in the United States
• Must have a reliable source of transportation
• Smile
• Make and maintain eye contact
• Speak with enthusiasm
• Build emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong social skills with a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavior and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• No prior experience as a shift leader, team leader, supervisor, team captain, restaurant manager, or assistant restaurant manager required, but preferred.

Most Chick-fil-A restaurants are managed by independent franchise business owners who make all their own business decisions and are responsible for their own content and policies.