Digital Client Success Manager

iHeartMediaCurrent employees and contingent workers click here to apply and search by the Job Posting Title.The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report! In fact, iHeart has: More #1 rated markets than the next two largest radio companies combined;We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;iHeartRadio is the #1 streaming radio digital service in America;Our social media footprint is 7 times larger than the next largest audio service; andWe have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.Only one company in America has the #1 position in everything audio: iHeartMedia!If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!What We Need:We’re seeking a National Digital Client Success Manager. At iHeartMedia, our digitally savvy team is charged with delivering best in class client service and ensuring a strategic and successful execution across our full digital product suite including the latest podcast, audio, social, video, display media, & custom tactics. We are seeking an outstanding candidate to join our Digital Client Success team, responsible for post-sale project management and execution across a book of Podcast and Digital business. This Manager will have the opportunity to think strategically and help support the development of key growth areas for iHeartMedia, partnering with internal teams inclusive of sales, pre-sale sale development, social, programming, creative production, events, research, ad/pod operations & inventory management. The position requires extensive cross-team partnership and coordination at all levels, excellent communication and analytic skills, and strong organizational skills.What You'll Do:Collaborate with Sales in launching brand and advertising campaigns, promotions or online/web/interactive initiatives to increase listening audience and ratingsAdjust programs and campaigns to address changing markets and competitive conditionsSupport the evaluation and selection of third-party advertising, marketing, collateral and related service providersParticipate in conducting research on program and campaign effectiveness; track findings and report results to managementCollaborate with internal department to ensure marketing campaigns are coordinated with operational and sales initiativesConnect with influential media outlets and journalists to place iHeartMedia newsAssist with event planning, including working with vendors, event coordinators and design teams for on-site collateralCreate content regularly to grow the company’s footprint (e.g., press releases, corporate announcements)Manage strategy and set up of all paid campaignsResearch and test partnerships with new vendors to expand reach and lower costsCraft landing pages to distribute through relevant paid programsWhat You'll Need:Experience in public relations, corporate communications, content marketing or relationship management1-3 years’ experience in a similar role, e.g., pitching, crafting and placing content externally, event management and sponsorshipsFour-year college degree, preferably in Communications, Advertising or MarketingDemonstrated understanding of operational business practices through a degree and related work experienceAdvanced skills in Microsoft Office, Photoshop and social media platformsIn-depth knowledge of various paid marketing channels and technologies, e.g., paid search (Google AdWords), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest and more) and content distribution and placement networksUp-to-date knowledge of digital marketing trends and potential new channels and strategiesExpertise in handling marketing budgets and forecasting/reporting resultsProven track record in creating, editing and promoting written and verbal contentAbility to manage projects from start to finishExcellent organizational skills; ability to prioritize and effectively manage timeHigh degree of work standards and attention to detailExcellent problem-solving and decision-making skillsDemonstrated effective writing and editing skills; excellent grasp of grammarExcellent communication with the ability to negotiate and convince and sellWhat You'll Bring:Location:Atlanta, GA: 3495 Piedmont Rd, Bldg 11, Suite 215, 30305Position Type:RegularTime Type:Full timePay Type:SalariedBenefits:iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:Employer sponsored medical, dental and vision with a variety of coverage optionsCompany provided and supplemental life insurancePaid vacation and sick timePaid company holidaysA Spirit day to encourage and allow our employees to more easily volunteer in their communityA 401K planEmployee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!We are accepting applications for this role on an ongoing basis.The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.Non-Compete will be required for certain positions and as allowed by law.Our organization participates in E-Verify. Click here to learn about E-Verify.SummaryLocation: Atlanta, GA (Piedmont); Nashville, TN; 1200 Broadway, 6th Floor, 37203Type: Full time