Field Service Engineer - Liquid Cooling Systems

About Cooler Master

For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry—manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.

Driven by Innovation, Agility, and Professionalism , our culture is built on the "Cooler Master Spirit"—a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.

About the Role

Cooler Master is seeking a highly motivated Field Service Engineer to support the deployment, commissioning, and service of advanced liquid cooling solutions across North America.

This role is ideal for a hands-on engineer who enjoys working directly with customers, solving technical challenges in the field, and supporting mission-critical equipment and infrastructure. The successful candidate will play a key role in installing, commissioning, troubleshooting, and maintaining Cooler Master liquid cooling systems while helping build and scale our North America Service Organization.

As one of the early members of the service team, this individual will not only support customer deployments and service activities but also help establish the foundation for future service operations and organizational growth.

Key Responsibilities

• Perform onsite installation, commissioning, startup, and maintenance of liquid cooling systems and CDU equipment at customer facilities.
• Diagnose and resolve mechanical, electrical, and system-level issues in the field.
• Provide technical support during customer escalations and serve as the first line of field response.
• Conduct preventive maintenance, inspections, and performance verification activities.
• Deliver customer training on system operation, maintenance procedures, and best practices.
• Create detailed service reports, root cause analyses, and corrective action documentation.
• Collaborate closely with Engineering, Manufacturing, Quality, Operations, and Program Management teams to resolve field issues and improve product reliability.
• Support continuous improvement initiatives for service processes, documentation, and operational efficiency.
• Travel extensively throughout North America to support customer deployments, validation activities, pilot installations, and service requirements.

Required Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Engineering Technology, or a related technical discipline, or equivalent combination of education and relevant experience.
• 3+ years of experience in Field Service Engineering, Commissioning, Technical Support, System Integration, Mechanical Engineering, or a related role.
• Hands-on experience with equipment installation, commissioning, troubleshooting, repair, and maintenance.
• Experience in liquid cooling, thermal management, HVAC, data center infrastructure, industrial equipment, or other related technical service environments is highly preferred.
• Strong customer-facing communication and problem-solving skills.
• Ability to work independently with minimal supervision in field environments.
• Ability and willingness to travel up to 70% throughout North America.
• Valid driver’s license and ability to travel by air as required.

Training & Onboarding

During the first year, the selected candidate will be expected to spend about one week per month at Fremont, CA for product training, factory exposure, relationship building, and collaboration with Engineering, Quality, Operations, and Program Management teams.

Career Growth Opportunity

As one of the early members of Cooler Master's North America Service Organization, this role offers significant growth potential. The successful candidate will independently support customer deployments and service activities while helping build the foundation of our future service team, with opportunities to grow into field leadership or service management roles as the organization expands.

Location: Remote, United States (Texas Preferred)

Travel: Up to 70% across North America

Employment Type: Full-Time

Benefits

• Paid vacation days and paid corporate holidays
• 5 paid sick leave days per year
• Comprehensive Medical, Dental, and Vision insurance plans
• FSA & HSA plans available
• Advanced health plan options with employer-subsidized out-of-pocket premiums
• Short-Term Disability (STD) insurance
• Company-sponsored Life Insurance
• 401(k) retirement plan with company match

Disclaimer

Our goal is to be an industry leader while providing an exceptional workplace. This job description outlines the general nature and level of work performed; it is not an exhaustive list of all duties, responsibilities, or skills required. Management reserves the right to assign or modify duties and responsibilities at any time, with or without notice. We are an Equal Opportunity Employer (E.E.O.).