Operations Service Coordinator

Job Description

Job Description

Position Overview Are you a detail-oriented, process-driven professional who thrives in a fast-paced technology environment? TRCG is seeking a motivated

Operations Service Coordinator

to serve as a key link in our internal operations workflow — supporting both our B2B and B2C client base. In this role, you will manage the end-to-end workflow for client quotes, process billing, and oversee the check-in and tracking of incoming inventory, ensuring every step is accurately documented and efficiently executed. If you are passionate about operational excellence and making a real impact behind the scenes of a growing retail technology company, we want to hear from you.

Key Responsibilities ● Serve as the primary point of contact alongside our receptionist, triaging incoming requests and directing them to the appropriate department or technician ● Manage the end-to-end workflow for hardware and software quote requests — from initial inquiry through quote generation and client delivery ● Coordinate with vendors, internal teams, and clients to collect the information needed to prepare accurate and competitive quotes ● Process client billing accurately and in a timely manner, ensuring all invoices align with completed work orders and approved quotes ● Track and manage the check-in of incoming inventory, verifying shipments against purchase orders and maintaining accurate stock records ● Maintain up-to-date records in the CRM and ticketing system for all quote activity, billing transactions, and inventory updates ● Follow up with clients by phone as needed to gather details, clarify requirements, or confirm information tied to open quotes ● Monitor open quote and billing workflows, escalating delays or discrepancies to the appropriate team lead ● Communicate professionally with clients regarding quote status, billing inquiries, and hardware or software availability ● Collaborate with the Sales and Technical Support teams to ensure quote accuracy and alignment with client needs ● Contribute to the accuracy and organization of operational records, supporting reporting and process improvement efforts

Required Qualifications ● 2+ years of experience in a service coordination, operations support, or customer service role — preferably within a technology, IT services, or B2B environment ● Exceptional organizational skills with the ability to manage multiple priorities and deadlines simultaneously in a dynamic setting ● Strong written and verbal communication skills; professional, polished, and client-facing demeanor at all times ● Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Drive), with comfort learning new software platforms ● Experience working with ConnectWise (ticketing) and HubSpot (CRM), or demonstrated ability to quickly learn similar platforms ● High attention to detail and a firm commitment to data accuracy and documentation quality ● Ability to work independently and collaboratively in a team-oriented, fast-paced environment ● Strong problem-solving skills and a proactive, solutions-first mindset when navigating client or operational challenges ● High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations Management, or a related field preferred

Preferred Experience ● Familiarity with Point of Sale (POS) systems, retail technology, or IT hardware/software environments ● Experience coordinating field service or dispatch operations across multiple geographic regions ● Background in a managed services provider (MSP) or value-added reseller (VAR) environment ● Knowledge of NCR Counterpoint SQL or similar POS platforms ● Exposure to SLA management frameworks and client escalation workflows ● Prior experience in a client-facing operations role within a small-to-mid-size technology company with room for career growth \nCompany Description

The Retail Computer Group, LLC (TRCG) is a premier provider of Point of Sale (POS) technology solutions, proudly serving specialty retailers and businesses of all sizes — both business-to-business (B2B) and business-to-consumer (B2C) — throughout the United States and into Canada for over 54 years. Our team of dedicated specialists helps clients streamline operations, grow revenue, and deliver exceptional customer experiences through industry-leading software, hardware, and support. At TRCG, our post-sale service isn't an afterthought — it's our foundation. Company Description

The Retail Computer Group, LLC (TRCG) is a premier provider of Point of Sale (POS) technology solutions, proudly serving specialty retailers and businesses of all sizes — both business-to-business (B2B) and business-to-consumer (B2C) — throughout the United States and into Canada for over 54 years. Our team of dedicated specialists helps clients streamline operations, grow revenue, and deliver exceptional customer experiences through industry-leading software, hardware, and support. At TRCG, our post-sale service isn't an afterthought — it's our foundation.