ROI Specialist

Job Description

Nemours is seeking an ROI Specialist in Wilmington, DE.

Ensure the protection of patient privacy by granting access to medical information only to authorized individuals and verifying that all information releases comply with the request, authorization, company policy, and HIPAA regulations.

Essential Functions

1. Monitor the ROI Vendor Dashboard to ensure turnaround times comply with all legal and contractual requirements.
2. Respond promptly and accurately to requests for protected health information that cannot be processed by the ROI Vendor.
3. Assess and select the appropriate workflow system (Epic, Fuji, Syngo, Zeiss, Ellkay, Iron Mountain) based on the nature of the request.
4. Communicate effectively with the vendor and internal stakeholders to ensure timely delivery of requested protected health information.
5. Prepare notarized affidavits or serve as a records custodian witness when required by subpoena.
6. Complete all release of information tasks that fall outside the vendor's access.
7. Monitor incoming in-basket messages from the ROI Vendor / External Requesters and respond as needed.
8. Retrieve and respond to incoming HIM phone messages in a timely manner.
9. Apply critical thinking skills to ensure accuracy and compliance throughout all processes.

Requirements

• Associate's Degree; RHIA/RHIT preferred
• Keyboarding Skills

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.