Senior Manager, Change Management and Process Optimization

POSTING NO. 15396 JOB TITLE: Senior Manager, Process Optimization DEPT/DIV: People WORK LOCATION: 2 Broadway, New York, NY, 10004 FULL/PART-TIME: FULL SALARY RANGE: $103,384 - $129,230 DEADLINE: Until filled This position is eligible for teleworking one day per week. Position Objective The Senior Manager, Process Optimization, is responsible for assessing the stability and sustainability of all current business processes and optimizing them, as well as developing future processes. This includes the accountability to execute specific initiatives and collaborate with stakeholders across all MTA Agencies and organizational areas, ensuring People business processes conform to the organization’s long‑term strategy and collaborating with different departments so processes work in harmony. A critical objective is to manage and deliver a transformational portfolio of enterprise‑wide programs and projects that introduce People best practices across the Agency, while maintaining a continuous improvement program that enhances the capabilities of the People team to support the organization’s strategic objectives. Responsibilities Independently assess current business processes, identify capability gaps, gain business‑IT alignment, develop future state strategy & solution vision. Partner with cross‑functional partners to manage design, modelling, and implementation of new or modified business processes and recommended organizational structures. Lead collaborative efforts at the direction of the Senior Director of HR Process Optimization across business groups, functional teams, and at multiple levels; provide a stable foundation for procedures & processes that enable execution of the People’s Department goals. Provide strategic communication, problem solving, risk management, facilitate meetings, and ensure quality control. Act as a Project Manager for the Senior Director of HR Process Optimization and improve business processes through tools, metrics, and dashboard reporting to enable decision making. Understand operational needs and work with data to identify trends and develop solutions. Demonstrate expertise in business processes, including process mapping and optimization. Partner with cross‑functional teams to drive planning, execution, and auditing of business processes that enable efficiencies and accountability for all business processes and MTA procedures. Select, develop, and motivate personnel within the department; provide career development, coaching, and counseling; handle discipline/termination; review performance; create a professional environment that respects differences and enables all employees to contribute fully. Provide strong executive and emotional presence to inspire and influence change across the organization. Other duties as assigned. Qualifications Knowledge/Skills/Abilities: Proficient in business process mapping, process optimization, and system improvements for organizational efficiency. Strong analytical, quantitative, and problem‑solving skills with experience in business case development and implementation planning. Excellent time management, prioritization, and decision‑making abilities with strong attention to detail. Ability to coach, train, and collaborate across functions, synthesizing diverse viewpoints and influencing stakeholders. Skilled in data analysis and making data‑driven decisions, with experience in performance metrics and meeting targets. Comfortable managing ambiguity, balancing strategic and operational needs, and delivering customer‑centric solutions. Ability to think both creatively and critically, willing to think outside the box and challenge the status quo. Strong communication, interpersonal, organizational, and presentation skills. Proven ability to manage high‑pressure environments and lead teams to meet short‑ and long‑term goals. Demonstrated ability to communicate effectively with key internal and/or external stakeholders. Demonstrated ability to complete short‑ and long‑term projects effectively and efficiently. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experienced in cross‑organizational process/change management tools. Required Education and Experience Bachelor’s degree in Business Administration, Human Resources, Computer Science, Management, Economics, or a related field, or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree. Minimum seven (7) years of related experience, including: Management consulting role. Performing business process analysis or business requirements development. Leading and influencing clients and project teams on transformation and process improvement strategy, and/or leadership role in a large, multi‑faceted, fast‑paced organization or governmental body preferred. Systems implementation/deployment (with business/domain focus). Preferred Qualifications Master’s degree in HR/Operations/IT Management, Strategy, Business Administration, or a related field. Strong preference for past roles in management, consulting, process improvement, systems implementation, or business operations. Attainment of or in the process of attaining specific Business Process certification(s) such as Lean Six Sigma. Proficiency in office productivity tools, web‑based applications, and data analysis tools (e.g., MS Forms, Project, Power BI). Familiarity with Human Resource Information Systems (e.g., PeopleSoft, Workday, Oracle HCM) and process optimization tools (e.g., Visio, ARIS). Knowledge of HR best practices, business trends, and MTA policies and procedures. Prior experience working in a large, multi‑faceted, fast‑paced organization or governmental body. Other Information May need to work outside of normal work hours (i.e., evenings and weekends). Travel may be required to other MTA locations or external sites. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. #J-18808-Ljbffr