Director, Quality Operations

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title: Director, Quality Operations

Location: US (Remote)

Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington

The Role

As the Director, Quality Operations, you'll serve as a key leader for marketplace quality across Deckers brands, markets, and product categories. You'll lead corporate quality teams focused on Quality Issue Management, Continuous Quality Improvement, and Reporting/Analytics. Your influence will span Product Creation, Manufacturing, Distribution, and Marketplace teams, all in service of delighting our consumers with quality products. You'll foster a culture of quality, amplifying the voice of the consumer and balancing product excellence with manufacturing efficiencies.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

• Lead and develop a team of quality professionals, setting objectives, driving results, and cultivating global stakeholder relationships.
• Oversee budgets, schedules, and strategic goals, aligning operations with functional strategy.
• Drive global quality data management and analysis, including inbound reporting, issue tracking, and marketplace feedback to inform product improvements.
• Leverage quality data, reporting, and business intelligence tools to identify trends, drive root-cause analysis, and influence product and process improvements globally.
• Manage and resolve quality issues across global operations, ensuring process governance and optimization for speed and accuracy.
• Define and integrate systems and tools across the global quality organization, standardizing inspection environments and evolving performance dashboards.
• Champion education and training initiatives, sharing knowledge and best practices across teams and functions.

Who You Are

• Bachelor's Degree in Engineering, Supply Chain, or related field required; Master's in Business or Organization Management preferred.
• 10+ years in the footwear/apparel industry for a global company, preferably in athletic/technical performance and lifestyle.
• 8+ years in a quality-related leadership role within the footwear industry.
• Proficient in quality audit processes, global compliance, material properties, product construction, and risk management.
• Skilled in operational decision-making, continuous improvement, and driving for results.
• Experienced in public speaking and presenting to diverse audiences.
• Able to demonstrate Deckers Brands' values: Come As You Are, Better Together, Commit To Create, Own It, Do Good and Do Great.

What We'll Give You –

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in:

Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.