Host/Hostess Dear Olivia

Job Description

Job Description

Company Overview

At Dear Olivia Bar and Kitchen, were all about creating a vibrant, light, and upbeat environment where guests can enjoy elevated American cuisine in a welcoming space. Operated by P Hospitality Management, a growing hospitality collective in South Florida with multiple exciting concepts, we offer an excellent opportunity for team members to grow and develop in the hospitality industry. As part of our team, you'll work in a fast-paced setting, serving modern takes on classic American favorites, handcrafted cocktails, and a curated wine selection. We value creativity, teamwork, and a passion for hospitality, providing a supportive environment where you can thrive and help deliver exceptional dining experiences. Join us and be part of a team that celebrates great food, positive energy, and unforgettable moments for both our guests and our staff.

Job Summary

Hosts and hostesses at Dear Olivia are the first point of contact, providing a warm and welcoming experience for every guest. They manage reservations and seating through OpenTable software or similar seating software, ensuring smooth and efficient flow of service. Responsibilities include greeting guests, managing waitlists, accommodating special requests, and assisting with to-go orders. As ambassadors of hospitality, they set the tone for an exceptional dining experience with professionalism, organization, and a positive attitude.

Responsibilities

Immediately greet guests at the door in a warm and friendly manner. Seats, and presents clean menus in a professional and quick manner.

Essential Duties and Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Greets and seats guests, presents menus to guests, informs them of specials.
• Treats guests in a manner to ensure their complete satisfaction.
• Creates reservations via tablet throughout a shift by phone or in person.
• Takes names on a waiting list.
• Actively monitors and adjusts reservation tablet to ensure an efficient night while seating as many covers as possible.
• Observes tables and keep track of clean, dirty and occupied tables.
• Takes guest information and quotes wait to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests during their stay and as they depart the restaurant to ensure a positive dining experience.
• Fills to go orders
• Maintains restrooms throughout shift.
• Minimum Qualifications (Education, Experience, Skills)
• Must possess excellent communication skills (verbally interacts with management, servers, team members and guests.)
• Must be able to read, write and determine wait time based on the restaurants procedures.
• Must visually scan restaurant for clean, unoccupied tables.
• Must have strong organizational skills.
• Must be multi-task oriented.
• Possess working knowledge of workplace safety procedures.
• Other duties as directed.

Physical Demands and Work Environment

• Host/Hostess are on their feet 100 % of the time. They must work well under pressure and exercise tact and patience when dealing with other employees and customers. Because the restaurant serves the public and is open on weekends and at night, Host/Hostess may work longer, irregular hours.
• The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk with highchair about ten times per shift over medium distances (20-30 feet).
• The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. While performing the duties of this job, the hazards may include, but are not limited to, slipping and tripping.

Benefits/Perks

• Competitive salaries
• Paid time off
• Benefits
• Energetic, focused and collaborative work environment

Only local candidates will be contacted; there is no relocation for this position. Immediate Opening.

We Encourage a Diverse Workforce: Dear Olivia and P Hospitality Management believes that a diversified group of associates contributes to a culture of values, team spirit and company growth. We feel this helps us to adapt to and embrace the diverse cultures and beliefs of our customers and the communities in which we live, work and do business in. If youre looking for a company that respects your unique merits, professionalism, and skills, wed like to talk to you.

We thank all that apply, but only those candidates who meet the position requirements will be contacted. Dear Olivia and P Hospitality Management conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, gender, marital status, sexual orientation, disability, citizenship, veteran status or any other classification protected by applicable federal, state or local employment discrimination laws. We are a Drug Free workplace.