Accounts Receivable & Collections Specialist - Hybrid

Accounts Receivable & Collections SpecialistThe Accounts Receivable & Collections Specialist is responsible for managing insurance and patient accounts receivable to ensure timely reimbursement and collection of outstanding balances. This position performs claim follow-up, denial resolution, patient collections, account research, and customer service activities to support timely reimbursement and account resolution. The specialist works collaboratively with patients, payers, providers, and internal departments to resolve account issues, reduce aging accounts, and support the organization's revenue cycle goals.This is a hybrid position requiring regular onsite attendance at the Corporate Business Office (CBO) to assist with incoming correspondence, payer communications, returned mail, and other revenue cycle support functions. Employees are expected to work onsite a minimum of two days per week and remotely on approved days in accordance with organizational policy.Job Duties Account Receivable Follow-Up/Patient Collections:Work assigned accounts receivable daily.Review and resolve unpaid, underpaid, denied, and aging claimsConduct follow-up with commercial payers, Medicare, Medicaid, and other third-party payersSubmit corrected claims, reconsiderations, and supporting documentation as neededResearch claim status and account issuesCoordinate with coding, front office, and billing staff to resolve claim and account errorsProcess account adjustments, transfers, refunds, and corrections as authorizedMonitor assigned AR inventory and aging reports to ensure timely account resolutionReview, process, and distribute incoming payer and patient correspondenceAssist with management of returned mail, bankruptcy notices, refund requests, medical records requests, and other revenue cycle correspondence received by the Corporate Business OfficeReview and respond to assigned billing-related Communicator cases and departmental work queuesDocument all account activity in the practice management systemAssist with account audits and special projects as assignedMaintain productivity and quality standards established by the departmentEscalate complex payer issues as appropriateContact patients regarding outstanding balances via phone, mail, and electronic communicationAnswer incoming patient calls and voicemails related to billing and account inquiriesAssist patients with billing questions, payment concerns, and account resolutionExplain insurance processing, patient responsibility, and account balancesEstablish payment arrangements in accordance with organizational policiesReview accounts for financial assistance eligibility, discounts, bad debt, or collection agency placement when appropriateDocument all patient collection efforts and account communicationsMaintain professionalism and excellent customer service during collection activitiesPerform other duties as assignedEducation/Required Experience:High School diploma or GED requiredMinimum 2 years of healthcare accounts receivable, collections, medical billing, or revenue cycle experienceExperience with insurance claim follow-up and patient collections requiredExperience working patient correspondence, billing inquiries, Communicator cases, shared work queues, or Corporate Business Office functions preferredExperience with physician practice billing preferredExperience with Athena One or similar practice management systems preferredExperience working with Medicare, Medicaid, and commercial insurance plans preferredAbility to work a hybrid work schedule, including onsite attendance at the Corporate Business Office (CBO) a minimum of two days per weekKnowledge of healthcare reimbursement methodologies and insurance processingKnowledge of patient collections practices and customer service principlesStrong customer service and conflict resolution skillsExcellent verbal and written communication skillsAbility to interpret EOBs, payer correspondence, and insurance claim informationAttention to detail and commitment to accuracyAbility to maintain confidentiality and comply with HIPAA regulationsBenefits of Working with IMS:* You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401(k) plan.*IMS is a tobacco-free work environment*IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals to perform essential functions.Joining IMS is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individuals' expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you'll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now! INTEGRATED MEDICAL SERVICES