Performance & Quality Program Analyst (Remote)

Working Solutions

Working Solutions is seeking a Quality Analyst to continuously monitor agent performance and ensure adherence to quality guidelines. The role focuses on improving agent engagement, call quality, and client KPI results while contributing to internal process improvements.

Remote-friendly with eligibility for fully remote work in the United States. Candidates should have strong data-analysis skills, experience in contact center operations, and the ability to present trends clearly.

#J-18808-Ljbffr

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Performance & Quality Program Analyst (Remote) in United States vacancy

Program Quality Lead Senior Analyst onsite Tucson, AZ
$86.8k - $165.2k
...access information under this program/contract. Security... ...defense.The Stinger Program Quality Lead Senior Analyst / Program Quality Lead (PQL... ...technical quality and financial performance, and compliance to... ...designated as on-site, hybrid or remote.The salary range for this...
Remote work
Performance
Contract work
Temporary work
Work experience placement
Work at office
Relocation
Flexible hours
Raytheon
Tucson, AZ
5 days ago
Program Performance & Quality Analyst Remote
...Working Solutions is seeking a remote Quality Assurance Analyst to monitor agent performance, analyze data, and drive program excellence across client contracts. You will review KPIs, identify trends, and collaborate with internal teams to implement improvements while...
Remote work
Performance
Working Solutions
United States
8 hours ago
Remote Program Performance & Quality Analyst
...Working Solutions is seeking a QA/Performance Analyst to continuously monitor agent performance, ensure adherence to quality guidelines, and document internal processes. The... ...call quality, and KPI outcomes for client programs, with responsibilities spanning data interpretation...
Remote work
Performance
Working Solutions
United States
4 days ago
Remote Program Performance & Quality Analyst
...Working Solutions is seeking a detail-oriented quality and data analyst to monitor agent performance, analyze KPIs, and drive process improvements across our programs. The role emphasizes turning data into actionable insights that uplift client outcomes while maintaining...
Remote work
Performance
Working Solutions
United States
4 days ago
Remote Program Performance & Quality Analyst
...detail-oriented professional to continuously monitor and review agent performance, ensuring adherence to quality guidelines and documenting internal processes to support client programs in a fully remote environment. You will analyze data, identify trends and deviations,...
Remote work
Performance
Working Solutions
Central City, NE
3 days ago
Remote-Eligible QA Program Analyst (Mid)
...Healthcare Technology Transformation Group, seeks a Mid-level Quality Assurance Program Analyst to analyze and improve the DES QAP for disability... .... Based in Falls Church, VA, the role may be performed remotely when authorized and supports DoD policy with performance...
Remote job
Performance
Goldbelt Apex LLC
Falls Church, VA
1 day ago
Program Quality Engineer / Senior Analyst Tucson, AZ
$68.9k - $131.1k
...Raytheon has an exciting opportunity for Program Quality Engineer / Senior Analyst positions at our Tucson, AZ... ...reviews and assessments of program performance are performed, including self-... ...designated as on-site, hybrid or remote.The salary range for this role is...
Remote work
Performance
Temporary work
Work experience placement
Work at office
Relocation
Flexible hours
Raytheon
Tucson, AZ
5 days ago
Military DoD SkillBridge Program - Senior Quality Control Systems Analyst
...Military DoD SkillBridge program is an opportunity for Service... ...Description The Senior Quality Control Systems Analyst is responsible for... ...nonconformances, and inspection performance Drive visibility to quality... ...Provided: No #LI-Remote - This is a remote position
Remote work
Performance
Permanent employment
Full time
Apprenticeship
Work experience placement
Internship
Relocation package
GE Renewable Energy Power and Aviation
Sterling, VA
more than 2 months ago
Program Performance & Quality Analyst - Remote
...Working Solutions is seeking a Quality Analyst to continuously monitor performance of our agents, ensuring adherence to performance and quality guidelines... ...voice and digital interactions. This role offers fully remote work with competitive benefits. #J-18808-Ljbffr
Remote work
Performance
Working Solutions
Phoenix, AZ
2 days ago
Remote Program Performance & Quality Analyst
...seeking a detail-oriented professional to monitor agent performance and ensure adherence to quality guidelines. The role emphasizes data analysis, KPI tracking, and continuous process improvement in a fully remote setting. The ideal candidate has 5+ years in contact...
Remote work
Performance
Working Solutions
Raleigh, NC
3 days ago
Quality Assurance Program Analyst (Mid)
$85k - $100k
...company dedicated to process and quality in every aspect. As experts... ...The Quality Assurance Program Analyst (Mid) shall analyze, research... ...the contractor facility or remotely when authorized. Responsibilities... ...activities. Recommend performance measures, goals, and focus areas...
Remote work
Performance
Contract work
For contractors
Goldbelt Apex LLC
Falls Church, VA
5 days ago
Medicine Service Line Program Support & Quality Analyst
...U.S. Department of Veterans Affairs in Tucson, AZ seeks a Program Support Assistant to support the Medicine Service Line (MSL). The role covers facilities, fiscal, personnel, performance measurements, and policy development to ensure regulatory compliance and patient...
Remote work
Performance
Monday to Friday
US Department of Veterans Affairs
Tucson, AZ
10 hours ago
Quality Analyst - Clinical Validation Audit
$85k - $100k
This is a remote office opportunity. The CVA Quality Analyst oversees work performed by the Clinical auditors to ensure that EXL’s standard of accuracy is met. The analyst... ...and Regulatory policies, procedures and programs Qualifications Registered Nurse, Associate'...
Remote work
Performance
Work at office
EXL
Remote
23 hours ago
Hospital Coding Quality Integrity Analyst - Inpatient
$35.5 - $53.25 per hour
...Operations: Facility Coding Quality Status: Full time Benefits... ...or CCS, or CCS-P, or CPC. Remote opportunity: Advocate Health... ...Operates the equipment necessary to perform the job. Exposed to a normal... ...: benefits and well-being programs, competitive compensation,...
Remote work
Performance
Daily paid
Full time
Temporary work
Part time
Work at office
Monday to Friday
Flexible hours
Shift work
Day shift
Advocate Health
Oregon State
2 days ago
Quality Analyst - Outpatient, Healthcare
$60.1k - $98.7k
...real impact in healthcare quality? EXL Health is looking... ...experienced Outpatient Quality Analyst – QC Coder to join our remote team! If you’re a detail-... ...feedback to elevate performance across the team. Your expertise... ...our structured coaching program A collaborative...
Remote work
Performance
Work at office
EXL
Remote
5 days ago
Coding Education & Quality Analyst
...service lines. The Education and Quality Analyst provides education to... ...services comply with governmental program requirements and the... ...coding management to support performance improvement efforts and, when... ...or condition of employment Remote Work Disclaimer: Positions marked...
Remote work
Performance
Local area
Shift work
OhioHealth
Columbus, OH
3 days ago
IRF Quality Analyst IV Remote Audit & Compliance
...EXL Service seeks an IRF Quality Analyst to conduct random, targeted, and follow-up reviews ensuring audit conclusions align with IRF... ...auditors, calibration participation, and ongoing process improvements to boost audit quality and program performance. #J-18808-Ljbffr...
Remote work
Performance
Ex Services
New York, NY
10 hours ago
Quality Analyst II
$69.66k - $98.37k
What does a Quality Analyst II do at Modea? The Quality Analyst II at Modea... .... Technical Execution & Performance Performance & API Integrity:... ...choose a fully-office, fully-remote, or hybrid work experience.... ...participates in the E-Verify program. Modea is committed to a diverse...
Remote work
Performance
Temporary work
Work experience placement
Work at office
Work from home
Modea
Remote
3 days ago
Quality Audit Analyst
$41.7k - $92.8k
## Quality Audit AnalystApply: Flex: MT - Helena: Full time: Posted Today: R00... ...Conducting Detailed Audits, Analyzing Programs, Related To Quality And Performance. Review Business Transactions Such... ...role is 3 in-office and 2 days remote at our Helena, MT location### **Are...
Remote work
Performance
Full time
Contract work
Work at office
Flexible hours
HCSC Group
Helena, MT
5 days ago
Clinical IT Quality Control Analyst - Remote US
...largest community-based cancer programs to advance oncology... ...care around the world.The IT Quality Control Specialist... ...Product Owners, and Product Analysts.This is a remote position based in the US;... ...several factors, including performance, experience and skills, equity...
Remote work
Performance
Full time
Work experience placement
Work from home
Relocation package
McKesson
Raleigh, NC
8 days ago
QA Analyst
...Event Technology is a remote-friendly company. This... ...week in officeAS A QA ANALYST, YOU WILL:Design and execute... ...refunds, and add-ons.Perform hands-on testing... ...experience in software quality assurance or software... ...Familiarity with scripting or programming languages such as...
Remote work
Performance
Work at office
Worldwide
1 day per week
Leap Event Technology
Pittsburgh, PA
7 days ago
Clinical Quality Analyst - Remote
...position may have the ability to work remotely. DESCRIPTION Population Health Quality analyst will use Epic's Healthy Planet... ...to monitor state and federal programs for UCSD and affiliates.... ...execute tests, analyze system performance data, and produce substantive reports...
Remote work
Performance
Hourly pay
Temporary work
UC San Diego
United States
5 days ago
Salesforce Quality Assurance Analyst
$77.6k - $176k
Salesforce Quality Assurance AnalystThe Opportunity:... ...experienced quality assurance analyst who knows how to... ...how the system performs, then document the results... ...assistance, work-life programs, and dependent care. Our... ...on during meetings.Remote: If this position is listed...
Remote work
Performance
Full time
Contract work
Part time
Local area
Booz Allen Hamilton
McLean, VA
3 days ago
EPIC Tapestry Systems Quality Analyst - Remote
$72.8k - $130k
...improving risk management, quality and revenue growth.... ...Systems Quality Analyst interprets payer and provider... ...flexibility to work remotely * from anywhere within... ...recognized for your performance in an environment that... ...incentive and recognition programs, equity stock purchase...
Remote work
Performance
Minimum wage
Full time
Contract work
Work experience placement
Work at office
Local area
UnitedHealth Group
Eden Prairie, MN
4 days ago
Data Quality Analyst
$77.5k - $176k
Data Quality AnalystThe Opportunity:The Data Quality Analyst position will support the collection, organization... ...assistance, work-life programs, and dependent care.... ...for exceptional performance and superior demonstration... ...on during meetings.Remote: If this position is listed...
Remote work
Performance
Full time
Contract work
Part time
Work at office
Local area
Booz Allen Hamilton
Warner Robins, GA
9 days ago
Remote Call Center QA Analyst - Healthcare Quality
...Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program. In this role, you will monitor and evaluate... .... You will analyze quality results, identify performance trends, participate in calibration sessions,...
Remote work
Performance
Gainwell Technologies
United States
4 days ago
Clinical Quality Analyst | Bangor, Maine | Remote
$29 - $52 per hour
...follow-up audits for providers who do not meet established quality standards.Perform ad hoc audits in response to client requests or identified... ...specialty physician clinic2+ years of experience with Residency Program (teaching hospital) with surgical coding experience in...
Remote work
Performance
Hourly pay
Minimum wage
Full time
Work experience placement
Local area
UnitedHealthcare At Home
United States
3 days ago
Senior Software Quality Assurance Analyst
...is currently seeking a Senior Software Quality Assurance Analyst to support a program onsite in Millington, TN. *Onsite/Hybrid/Remote work schedules subject to change based on... ...installation of program. Monitors program performance after implementation to prevent...
Remote work
Performance
Contract work
Work at office
Client Solution Architects
Millington, TN
8 days ago
Front-Office Risk Data Quality Analyst
...Front-Office Risk Data Quality Analyst Company Overview Business Integration... ...and management reports. Perform reconciliations between... .... ~ Employee assistance program. ~11 public holidays. ~2... ...~ Paid parental leave. ~ Remote/hybrid work environment support...
Remote work
Performance
Full time
Temporary work
Worldwide
BIP US
Chicago, IL
4 days ago
External Clinical Quality Analyst I (Full-time Remote, North Carolina Based)
$29.54 - $37.66 per hour
...External Clinical Quality Analyst I (Full-time Remote, North Carolina Based) (Biotech) The External Clinical... ...for provider-led care management programs. Incumbents conduct quality reviews... ...the attainment of quality performance standards as defined by NCQA standards...
Remote work
Performance
Hourly pay
Full time
Work at office
Home office
Flexible hours
Alliance Health in
United States
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Performance & Quality Program Analyst (Remote). Be the first to apply!