Strategic Partnerships, Technical Program Manager

About the team:

This role will support the Strategic Partnerships team within Central Product Management. The Strategic Partnerships team works with the leading technology and AI native companies to define a product led partnership motion including building high value joint solutions and defining the ideal GTM with an eye to accelerating customers adopting and getting value from AI. Together we identify high-value opportunities accelerate business outcomes and build reusable AI-native solutions that advance the Now AI Platform. The Strategic partnership team is focused on activating strategic partnerships and driving adoption of the joint solutions. 

Why This Role Matters:

Enterprise leaders arent just experimenting with AItheyre demanding outcomes. The next wave of adoption will be led by those who can move fast deliver measurable value and transform 1-off wins into repeatable success. The lines are blurring across platforms with coopetition being the new normal. The partnerships team sits at the intersection of this coopetition and helps define the better together where applicable. 

As a Strategic Partnerships Technical Program Manager you operate on the frontlines of transformation. You will support ServiceNows cross-functional Strategic Partnership teams in organizational direction and structure build partnerships unblock delivery challenges and ensure scalability. Your leadership accelerates innovation and drives repeatable success across industries. You shape internal tooling build internal relationships manage the customer portfolio and cultivate a culture of excellence and impact.

Who You Are:

You are a dynamic and innovative problem-solver who thrives in complex fast-paced environments. You have a strong analytical mindset while keeping focus on the bigger picture. You have a background managing SDLC processes and a portfolio of projects while keeping a customer-first mentality. You have a passion for AI and scaling innovation. You are curious and knowledgeable on the ecosystem of platforms. You excel at transforming ambiguity into clarity and have hands on experience driving projects/programs end to end.

What Youll Do:

Manage the Partner Build Portfolio

• Manage the portfolio of partner engagements overseeing phases delivery timelines scope and outcomes for each engagement. 
• Maintain a single source of truth for engagement progress risks and outcomes. 
• In partnership with Strategic Partnership Leaders balance priorities across accounts to ensure resources are allocated effectively. 
• Aggregate engagement learnings to influence and scale go forward engagements. 
• Organize complex ambiguous problems into prioritized milestones deliverables and success criteria for engagements translating business objectives into execution strategy (tactical and strategic). 
• Help manage risks dependencies and escalate impediments as well as releases and navigating AI release requirements. 

Establish and Maintain Product & Engineering Partnerships Feedback Loops 

• Serve as central liaison between Strategic Partnerships Applied AI FDE Product Engineering Experience (UI/UX) and supporting orgs. 
• Define and operationalize a structured model for engaging Strategic partnership team and broader APEX org. 
• Work with Strategic Partnership leaders to translate engagement insights and patterns into actionable product feedback influencing and tracking engagement to platform innovation progress. 
• Develop standardized intake templates RACIs and collaboration playbooks.

Drive Build Scale & Repeatability

• Capture lessons from early engagements (Phase 0 setup through rollout) and codify best practices. 
• Implement tools dashboards and automation to streamline delivery and accelerate engagement impact and velocity. 
• Drive process improvements and create documentation to promote best practices using automation to replace repeatable operational tasks. 

Create Communication Visibility & Governance Structure

• Centralize and manage all Strategic Partnerships documentation resources and operational structure. 
• Coordinate cross-functional teams to ensure clarity and execution. 
• Establish consistent reporting cadence for engagement status metrics and risks.
• Create executive-ready dashboards and summaries for leadership visibility. 
• Drive internal storytelling on product adoption innovation velocity and customer value. 
• Reinforce transparency learning and disciplined scale across the program. 
• Seek to continuously grow by proactively seeking and embracing constructive feedback as well as provide feedback to colleagues to encourage an open and collaborative culture.

Qualifications :

Preferred Qualifications:

• 10 years of portfolio/program management experience in mid/large-size software development companies. 
• A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations.
• Prior work delivering AI or intelligent workflow solutions at scale with proven success in deploying AI solutions that delivered tangible customer impact. 
• Familiarity with AI governance compliance and enterprise security practices.
• Up to 25% travel required (Customer Onsite). 

Preferred Qualifications:

• Demonstrated competence in key AI/ML software engineering program management best practices: program planning schedule construction and management; risk assessment & mitigation dependency management change management and predictive metrics. 
• Outstanding collaboration and communication skills - clearly communicate changes requests and deadlines to the teams and risks status progress and decisions to a variety of audiences including executives. 
• Passion for working with people in technical and innovative environments with the ability to work well with many different types of personalities in various functions. 
• Strong leadership and relationship building skills to influence and motivate without authority - masterful in the art of bringing people together. 
• Strong facilitation skills to lead/drive a variety of build events with a high regard for quality drive for continuous improvement across the organization and ability to keep the big picture in view. 
• Experience deploying AI solutions to production and skilled at identifying waste/delays in AI end-to-end development deployment and release processes is a plus. 
• Exceptional team building and team management skills including interpersonal skills conflict resolution and negotiation. 
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. 

For positions in this location we offer a base pay of $$387100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time