Contact Center Representative

## Contact Center RepresentativeApply: Dallas, TX: Full time: Posted 5 Days Ago: JR4486## Join a Fast-Growing National Financial Services Organization**PHP Agency** **Fountain Place | Downtown Dallas, TX**Looking for more than just another call center job?At PHP Agency, you’ll be the voice of a nationally recognized financial services organization, supporting agents across the country. We’re looking for energetic, service-minded professionals who thrive in a fast-paced environment and bring professionalism, accuracy, and care to every interaction.Located in the iconic **Fountain Place skyscraper in the heart of Downtown Dallas**, our team enjoys a modern, collaborative workplace with exceptional commuter benefits, including: **Paid onsite garage parking** **Fully subsidized DART rail access** Convenient access via **Akard Station** and **St. Paul Station** just steps from the office## Why PHP Agency?Founded in 2009, PHP Agency is one of the nation's fastest-growing financial marketing organizations, with more than **27,000 licensed agents** across 49 states and Puerto Rico. Our agents have helped educate and serve over **450,000 American families** with financial protection and retirement solutions. As a proud member of the **Integrity Family of Companies**, we're committed to innovation, growth, and delivering exceptional customer experiences.## What You'll DoAs a Contact Center Representative, you’ll serve as a primary point of contact for PHP agents, managing high-volume inbound and outbound calls, emails, chats, and transfers. You’ll provide accurate, timely support across insurance-related inquiries, navigate multiple systems and carrier websites, and partner with internal teams to deliver a seamless customer experience.### Key Responsibilities* Respond to agent and customer inquiries accurately, professionally, and efficiently across phone, email, chat, and transfer channels.* Deliver exceptional service by using active listening, empathy, and sound judgment to resolve questions and concerns.* Assist with account inquiries, website navigation, product information, service needs, and other insurance-related support requests.* Research and document interactions accurately while maintaining updated customer and account information.* Use internal systems and carrier websites to research information, troubleshoot issues, and provide timely resolutions.* Communicate company updates, product and service information, and policy changes clearly and consistently.* Collaborate with New Business, Commissions, Annuities, and other internal teams to identify solutions and support a seamless customer experience.* Support team training, onboarding, and continuous improvement efforts as needed.## What Makes You a Great FitWe're looking for professionals who genuinely enjoy helping others and can confidently manage multiple priorities in a dynamic environment.### Required Qualifications* Bilingual fluency in **English and Spanish*** Exceptional verbal and written communication skills* Strong listening skills and a customer-first mindset* Ability to build trust and rapport quickly* Professional, patient, and empathetic approach* Strong organizational and time-management abilities* Ability to adapt and thrive in a fast-paced setting* Comfortable learning new technologies and systems* 1–2 years of experience in a call center environment or working with multi-line phone systems* Strong troubleshooting and problem-solving skills* Previous experience in customer service, contact center support, financial services, or insurance is a plus## What You'll Love About Working Here* Professional office environment in a premier Downtown Dallas location* Paid onsite parking or fully covered DART access* Opportunities to grow within a rapidly expanding national company* Collaborative team culture that values service, accountability, and innovation* A high-energy Contact Center environment where no two days are the same and your work directly supports agents across the country.* Hands-on exposure to insurance operations, carrier processes, commissions, new business, and annuities—building valuable knowledge across the organization.* A supportive team that values collaboration, problem-solving, and helping each other deliver excellent service.* The opportunity to build confidence, strengthen communication skills, and grow in a role that keeps you connected to the heart of the agent experience.* The opportunity to make a meaningful impact every day### Ready to Bring Your Customer Service Skills to PHP Agency?If you’re a bilingual customer service professional who enjoys solving problems, supporting others, and working in a fast-paced team environment, we’d like to meet you.* **Apply today to join the PHP Agency team.** #J-18808-Ljbffr