Customer Service Representative

$16 per hour

Phaxis

Job Description

Job Overview
This position involves providing exceptional customer service through phone and email communication. The role requires gathering and addressing customer concerns, educating them to prevent future issues, and documenting interactions efficiently and professionally.
Work Schedule and Compensation

Available shifts: 8: 00 AM - 4: 30 PM, 8: 30 AM - 5: 00 PM, 9: 00 AM - 5: 30 PM, 10: 00 AM - 6: 30 PM
Pay rate: $16/hour (W2)
Training Dates: September 21, 2026 - October 2, 2026 (8: 30 AM - 5: 00 PM)
Training is mandatory and in-office

Responsibilities

Deliver outstanding customer service and resolve issues on the first call
Manage incoming calls and emails, including escalated issues
Assist with user registration, login, and website navigation
Address general inquiries about available applications
Collaborate with Account Management on complex issues
Conduct phone surveys with members
Perform various other job-related tasks as assigned

Qualifications

High School Diploma or GED
Proven skills in customer service and issue resolution
Strong attention to detail and active listening skills
Proficiency in MS Word and MS Excel
Excellent verbal and written communication skills
Friendly telephone demeanor
Flexibility to work varied schedules and overtime as needed
Successful background check and drug screening
Preferred: 1-3 years of experience in a technical call center or related field

Additional Information
This is a hybrid role requiring in-office presence for training and the initial weeks post-training. Employees must reside within an hour's commute of the office and be able to reliably attend the office twice a week. The office remains open for those preferring not to work from home or experiencing internet issues.

Meet Your Recruiter

Iben Krogh

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Vacancy posted 2 days ago

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