DMV Advisor - AA I (Aurora)

Division Of Motor Vehicles (Dmv) Advisor/Greeter Role

Do you have a passion for making a difference in Coloradan's lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

What we do:

The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards.

DMV Advisor/Greeter Role: This position will work at the front reception desk, greeting customers as they enter the building and directing them to the appropriate services based on their needs. The purpose of this position is to streamline office services, address customer concerns, and reduce transaction and wait times for customer-facing offices. This position's main duties revolve around welcoming and advising customers at the Aurora DMV office. This position is the first point of contact with DMV customers establishing the beginning of the customer experience for that office. To support this function this position:

• Acts as the gatekeeper for the office to ensure the smooth workflow for the employees and customers
• Establishes and maintains constructive and cooperative interpersonal relationships with DMV employees and customers.
• Assists customers with use of the appointment kiosk, website, online portal or other DMV convenience service offerings.
• Checks customers in for appointments and any other DMV interactions at the office
• Works with walk in customers to assist and provide the best customer experience possible
• Organizes the customer workflow for the office
• Conducts vision testing as needed

The Advisor will also provide administrative support to functioning of the Driver License office including:

• Contacting customers as needed
• Reviewing source documents and other information to ensure the customer is ready to meet with the appropriate technician
• Maintaining a safe and clean working environment by complying with procedures, rules, and regulations.
• Assisting with other office support including stocking and cleaning the greeter/advisor station.

This position reports onsite at the Aurora Driver License Office, located at 14391 E 4th Ave, Aurora, CO 80011.