General Manager

Position Title: General Manager Reports to: Area General Manager and Regional Vice President Responsibilities Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis. Schedule management personnel as necessary. Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc. Hosts all meetings for management team. Conducts training sessions as needed, assuring that each department head is properly and thoroughly trained for their positions Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary. Acts as main liaison between the Client and SSA. Maintains a close relationship with direct client report and the client's staff to insure a positive working relationship Responsible for close liaison with marketing to drive company efforts, guest experience and operational output to the highest levels possible. Attends Client meetings and reports monthly (or as dictated) to the Regional Manager(s). Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Accountable for unit's financial management through budgeting, forecasting, and management of sales/per cap, controllable expenses. Ultimately oversees reporting and management team responsibilities. Ensures that all fiscal deadlines are met to HQ. Manages final check on all invoices processed through account in detailed, consistent and timely manner Provides precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages. Completes business assessment with comparable market pricing to assess business model and drive per cap revenue. Forecast weekly sales, complete and maintain sales analysis monthly sales. Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers. Set precedent to achieve Sales, Per Cap & Controllable Budget. Minimize controllable costs associated with the operation. Continually strategize on revenue avenues, areas of opportunity, and negotiation necessary to achieve goals with client. Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client. Responsible for the day to day functions of all applicable departments (based on unit location and contract). Maintains knowledge and implementation of contract between SSA and Client with professional discretion. Supports progressive discipline documentation in field through ongoing establishment with management team and staff. Keeps operating manuals up to date for all locations. Reviews and approves all plans for major special events. Manages the design and implementation of all menus and pricing. Assumes an active role in the long-range planning for all department programs. Manages all capital projects, involved pieced therein, to client and SSA expectation. Manages all business legal needs through communication and partnership with HQ. Ensures employee integration and exit are managed appropriately under the legal and HQ guidelines as necessary. Promote an inclusive & supportive approach at the Unit. Assure editorial role on all unit publications (newsletters, calendars, memos, etc.) Ensures unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back. Perform other tasks as deemed necessary. Job Requirements Strong interpersonal and communication skills, including the ability to articulate to our client, Area General Manager and HQ personnel. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Demonstrates the ability to remain flexible in a fast-paced environment. Computer knowledge and skill level for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as #J-18808-Ljbffr