Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Technical Operations Agent - US

Spiideo

Job Description

Job Description

Catch it before it breaks. Keep sport live when it matters most.

Spiideo powers live sports video for thousands of clubs, leagues and broadcasters worldwide. Cameras roll automatically across stadiums and pitches every evening, every weekend, all year round. When the final whistle blows, the footage needs to be there. When a stream drops at 22:45 on a Sunday, someone needs to be on it before the customer even notices.

That someone is you.

About the role

As a Technical Operations Agent you are 3rd line technical support outside office hours. While customer support handles customer contact and game day operations agents monitor individual broadcasts, your focus is the system itself: the infrastructure and pipelines that everything else depends on.

Your job is not to wait for alerts. It is to spot patterns, catch issues early and keep the platform running smoothly when no one else is watching. You are also the technical resource that 1st and 2nd line support and game day operations agents can turn to when they need a deeper look under the hood.

This is a new role on the Philadelphia side of our team. You will work closely with experienced agents in Europe, and your shifts cover the hours when Europe is asleep and North American sports are in full swing.

What you will do
  • Monitor active video streams and system health proactively during your shift using Grafana and real-time alerting tools, looking for anomalies before they become customer-impacting incidents

  • Investigate and resolve issues independently: clearing processing queues, restarting stalled pipelines, recovering missing or delayed content

  • Support 1st and 2nd line customer support and game day operations agents with technical context when they encounter issues they cannot resolve themselves

  • Diagnose issues at the system level, identify root cause or isolate variables before escalating to engineering

  • Make the call on when to escalate to the on-call engineer: not too early, not too late. When you do escalate, bring a clear summary of what you have already investigated and ruled out

  • Document what you learn so the next agent does not start from scratch

  • Create structured incident reports so engineers can reproduce and permanently fix the underlying issue

  • Post a clear shift handover for the incoming agent, covering active incidents, open items and anything requiring follow-up

What we expect

Calm under pressure. Live broadcast means real stakes and real-time pressure. You stay calm, think clearly and act systematically even when three things are going wrong at once.

Proactive by nature. You do not wait for alerts to tell you something is wrong. You look at the data, notice what is off and act before it becomes a problem.

Genuinely independent. This role runs without a manager actively on shift with you. You assess the situation, make a call and own it. We give you runbooks and training as a foundation, but we need you to think, not just follow steps. If the runbook does not cover what you are seeing, you figure it out.

Curious and analytical. You enjoy figuring out why something happened, not just that it happened. You form a hypothesis, test it and update your thinking based on what you find.

A fast and structured learner. You pick things up quickly, retain them and build on them. Runbooks are a starting point, not a ceiling.

Clear communicator. Your incident notes are timestamped, specific and actionable. When you escalate, the engineer receiving your message knows exactly what the situation is and what you have already tried.

Creative and resourceful. When you notice something could work better, you take action. One of our agents in Europe built a custom monitoring tool to get a clearer view of live games during their shift. That tool is now a core part of our game day operations. We want people who improve the way we work, not just follow it.

Reliable. Shifts are scheduled in advance and we depend on you. You show up.

Profile

Required

  • Ongoing studies in computer science, computer engineering, electrical engineering or a related technical field at a university in the Philadelphia area, with at least two years remaining

  • Comfortable reading logs, metrics and traces in monitoring tools

  • Familiar with networked systems: streaming protocols, latency, packet loss and upload bandwidth are concepts you understand

  • Strong written English for clear incident notes and shift handovers

  • Available for evening and weekend shifts on a reliable, recurring basis (Eastern Time)

  • Able to work independently and make sound decisions under time pressure

  • Eligible to work in the United States

Strong candidates often have

  • Experience with technical support, NOC operations or systems-adjacent coursework

  • Prior hands-on experience with monitoring tools beyond Grafana (Datadog, Prometheus or similar)

  • Understanding of video streaming or real-time media pipelines

  • Prior co-op or internship experience in a technical role

  • Interest in sports (welcome, but secondary to technical depth)

Schedule

Part-time, hourly employment, on-site at our modern office in central Philadelphia. We are recruiting now for a July 2026 start, beginning with a structured onboarding program throughout July working alongside our experienced agents in Europe (primarily via remote shadowing with some overlap during European afternoon and Philadelphia morning hours).

From August, you move into the regular shift rotation:

  • Weekday evenings: approximately 16:00 to 21:00 ET (winter) / 17:00 to 22:00 ET (summer), 5-hour shifts

  • Weekend evenings: approximately 18:00 to 24:00 ET, 6-hour shifts

Shifts are scheduled at least one week in advance. Shift swaps within the team are permitted with prior notice.

Compensation

Competitive hourly rate for evening and weekend shifts. Onboarding hours are paid at the same rate.

Onboarding

Your first weeks are a structured onboarding program in July. You learn the systems, the monitoring tools and the incident playbooks alongside our experienced European agents, while the platform is in its calmer summer rhythm. By late August, when the fall sports season ramps up, you are ready to handle independent shifts on the Philadelphia side. We treat onboarding as a real part of the role: documenting new patterns, improving runbooks and helping the team get smarter over time.

Success looks like
  • Issues are caught before they become customer-impacting incidents

  • When incidents do occur, they are resolved or escalated fast, with a clear and structured summary

  • The on-call engineer is only engaged when genuinely needed, and always with full context

  • Shift handovers are consistent and the incoming agent (in Europe or India) is never left guessing

  • Patterns in recurring issues are noticed and flagged so engineering can fix them permanently

About Spiideo

Spiideo is a Swedish sports technology company powering automated live video for clubs, leagues and broadcasters around the world. Our cameras and AI deliver every match, every training session, in stadiums and on fields across Europe, North America and beyond. Our modern office in central Philadelphia is our base for the Americas, and we are growing our local team. We are a team that takes the product seriously, the work seriously and each other less seriously.

Apply today and join us in keeping sport live, every evening and every weekend.

Vacancy posted 9 days ago
Similar jobs that could be interesting for youBased on the Technical Operations Agent - US in Philadelphia, PA vacancy
  •  ...Agent Airport Operations Location: Philadelphia, Pennsylvania, US Company: Worldwide Flight Services, Inc. Compensation: 18.54 Join our Worldwide Flight Services...  ...teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18... 
    Operations
    Full time
    Part time
    For contractors
    Seasonal work
    Worldwide
    Rotating shift

    Worldwide Flight Services

    Philadelphia, PA
    1 day ago
  •  ...INDEPENDENT FREIGHT AGENT R.B. Humphreys, Inc. — Rome, NY (Remote) ROLE OVERVIEW As an Independent Freight Agent with R.B. Humphreys...  ..., you will build and manage your own book of business while operating under our established authority. Backed by more than 60 years... 
    Operations
    Remote work
    Relocation package

    RB Humphreys

    Philadelphia, PA
    29 days ago
  • $78.8k - $131.3k

     ...Are you excited to help operate and improve AI agents that deliver reliable, real‑world outcomes in production...  ...: ~1–2 years of experience in a technical or operational role such as data...  ...accommodation or adjustment, please let us know by completing our Applicant... 
    Operations
    Local area
    Flexible hours

    RELX

    Philadelphia, PA
    2 days ago
  • $50k - $70k

     ...positively, and is eager to learn and grow with us. Location: Philadelphia, PA 19151 At David Mayfield - State Farm Agent, we're here to help people protect what...  ...multiple product lines. Support daily office operations, including documentation, scheduling, and follow... 
    Operations
    For contractors
    Work at office
    Local area

    David Mayfield - State Farm Agent

    Philadelphia, PA
    4 days ago
  •  ...Cashiering, Customer Service Entry level knowledge of basic computer operation and Point of Sales systems Skill in guest relations, phone...  ...people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their... 
    Operations
    Work at office
    Local area

    Live Nation Entertainment

    Philadelphia, PA
    2 days ago
  •  ...Special Agent Position Joining the United States Secret Service (USSS) as a Special Agent offers a unique and rewarding career dedicated...  ...unparalleled experience in both investigative and protective operations. Responsibilities include: Conducting complex criminal... 
    Operations

    United States Secret Service

    Philadelphia, PA
    2 days ago
  •  ...Requirements and Description With decades of experience and operations at more than 30 major airports-including Chicago, Dallas, Newark, and more- Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers... 
    Operations
    Daily paid
    Full time
    Temporary work
    Seasonal work
    Immediate start
    Night shift
    Rotating shift
    Weekend work

    Unifi Aviation LLC

    Philadelphia, PA
    8 hours ago
  • $18.54 per hour

     ...delivery, and on-time flights while operating safely and securely. We...  ...passenger, ramp handling, and technical service experts in 164 airport...  ...off on your next career with us? Compensation Pay Rate...  ...The Aircraft Appearance Agent is responsible for ensuring the... 
    Full time
    Contract work
    Part time
    Worldwide
    Rotating shift

    Worldwide Flight Services

    Philadelphia, PA
    4 days ago
  •  ...our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients....  ...customer service, training, office management, hospitality, or operations ~ Previous experience in real estate a plus ~ Previous experience... 
    Operations
    Work at office
    Remote work
    Flexible hours

    Compass

    Philadelphia, PA
    4 days ago
  • $30 per hour

     ...Autonomous Vehicle Roadside Assistance Agent About TaskUs: TaskUs is a provider of outsourced digital services and next-generation...  ...to service self-driving autonomous vehicle computers that are operating within the market. Safely operates a non-autonomous vehicle... 
    Operations
    Hourly pay
    Seasonal work
    Worldwide
    Shift work
    Night shift
    Weekend work
    Afternoon shift
    Early shift

    TaskUs

    Philadelphia, PA
    1 day ago
  •  ...Prospect Tower Agent - PHL With decades of experience and operations at more than 30 major airportsincluding Chicago, Dallas, Newark, and more Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential... 
    Operations
    Daily paid
    Full time
    Temporary work
    Seasonal work
    Work at office
    Immediate start
    Night shift
    Rotating shift
    Weekend work

    Unifi

    Philadelphia, PA
    5 days ago
  •  ...Air Operations Agent I The Air Operations Agent I is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA of international transportation based upon customer requests. Responsibilities... 
    Operations
    Local area
    Immediate start
    Worldwide
    Flexible hours

    AIT Worldwide Logistics, Inc.

    Sharon Hill, PA
    1 day ago
  •  ...services offered, to how the bank manages operations and delivers a unique customer experience...  ...as needed. What You Bring • Prior US banking or finance related experience; personal...  ...-solving skills Ability of grasp technical knowledge and or not afraid to ask for clarification... 
    Operations
    Work at office
    Flexible hours
    Night shift

    Fidelity National Information Services Inc

    Philadelphia, PA
    4 days ago
  •  ...positively, and is eager to learn and grow with us. Location Address: Philadelphia, PA 19151 At David Mayfield - State Farm Agent, were here to help people protect what...  ...product lines. Support daily office operations, including documentation, scheduling, and... 
    Operations
    Work at office
    Local area

    David Mayfield - State Farm Agent

    Philadelphia, PA
    11 days ago
  • $60 - $71 per hour

     ...focused on impacting the core of your business operations with industry-leading outsourcing...  ...Gathering, Define, validate, Control) Strong technical documentation – write Business...  ...compensation for the position across all US locations. Actual compensation will depend... 
    Operations
    Hourly pay
    Temporary work
    Remote work
    Flexible hours

    NTT DATA Group Corporation

    Bala Cynwyd, PA
    2 days ago
  • $40k - $75k

     ...experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance...  ...office is located in Cherry Hill, NJ. I have been a State Farm agent since 2012. If you want a career, not a job, then we... 
    Operations
    For contractors
    Work at office

    Darwin Brito - State Farm Agent

    Cherry Hill, NJ
    4 days ago
  • $151k - $297k

     ...clusters in just minutes. As a Staff Technical Program Manager, you will own the successful...  ...to influence improvements to our tools, operations, architecture Trained in working with...  ...for each other, and win. It's what makes us MongoDB. To drive the personal growth... 
    Operations
    Local area
    Worldwide
    Flexible hours

    MongoDB

    Philadelphia, PA
    1 day ago
  •  ...Coates Field Service, Inc. is seeking an experienced Title Agent for work in various counties and projects across western of New York...  ...right of way services our clients need, when and where they need us. Coates is committed to rewarding the loyalty of the national... 
    Daily paid
    Remote work

    Coates Field Service

    Philadelphia, PA
    1 day ago
  •  ...As a Airport Gate Agent, you will be responsible for supporting airport operations and passenger services, including: assist passengers with check-in and boarding processes. respond to customer inquiries via phone & email. handle baggage and coordinate with baggage services... 
    Operations

    TradeJobsWorkforce

    Riverside, NJ
    3 days ago
  •  ...EHS leaders, plant and facility managers, operations executives, engineers, and corporate...  ...bring: History of exceeding KPIs in B2B technical sales Comfort selling into industrial,...  ...most diversified industrial regions in the US. Manufacturing resurgence, expanding distribution... 
    Operations

    adams limitless

    Philadelphia, PA
    a month ago
  •  ...only platform that unites the financial, operational, and commercial data sets required to...  ...For more information, visit or follow us on Twitter @IntegriChain and LinkedIn....  ...About the Role We are looking for a Technical Business Analyst to own the full requirements... 
    Operations
    Work at office
    Visa sponsorship
    Flexible hours

    IntegriChain

    Philadelphia, PA
    4 days ago
  •  ...Job Title: Maintenance Technical Pilot Let your career take off with PSA Airlines About...  ...on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe...  ...have or ability to obtain a valid US or Foreign Passport with applicable VISAs... 
    Operations
    Work at office
    Immediate start
    Flexible hours

    PSA Airlines

    Philadelphia, PA
    5 days ago
  • $15 per hour

     ...Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote team. Since 2009, we’ve specialized...  ...connecting interested customers with licensed agents. Why Join Us? ~$15/hour base pay ~ Commissions & weekly bonuses — top performers... 
    Full time
    Remote work
    Shift work

    Pitch Health Solutions LLC

    Philadelphia, PA
    5 days ago
  • $104.5k - $193.5k

     ...interest of national security. Job Title: Technical Lead Member Engineering Staff - System...  ...embark on this exhilarating journey with us, shaping the future of defense technology...  ...-critical space, ground, air, and naval operations. Our teams have the opportunity to make a... 
    Operations
    Local area
    Flexible hours

    L3Harris Technologies

    Jenkintown, PA
    5 days ago
  •  ...tomorrow's Secret Service.During the course of their careers, special agents carry out assignments in both investigations and protection and...  ...job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the... 
    Overseas

    The United States Secret Service

    Cherry Hill, NJ
    4 days ago
  •  ...Rohlik Group's proprietary technology and operational excellence across five European markets,...  ...scales. You will lead consultative technical sales of bespoke warehouse automation and...  ...one. Revenue & Pipeline Own the US revenue target for Veloq's warehouse automation... 
    Operations
    Contract work

    Rohlik

    Philadelphia, PA
    1 day ago
  • $117k - $136.5k

     ...recognized and rewarded. We seek exceptional individuals to join us in our mission to develop potential medicines to improve the...  ...administrative support to the SVP Global Supply Chain and Technical Operations and lead or contribute to projects for the broader Global Supply... 
    Operations

    Cytokinetics

    Broomall, PA
    3 days ago
  •  ...responsible for developing, and supporting Operations with implementation of best of breed...  ...Action Plan. Works collaboratively with Technical Account Managers and National Account...  ...requirements: ~ Travel, within the US, 50-75% the time or workweek hours.... 
    Operations
    Full time
    Part time
    Work at office
    Local area
    Immediate start
    Flexible hours

    Rentokil North America

    Philadelphia, PA
    6 days ago
  •  ...strength in healthcare innovation empowers us to build a world where complex diseases...  ...Affairs Physicians, Research Scientists, and Operations members. You will be responsible for:...  ...Building, Report Writing, Strategic Thinking, Tactical Planning, Technical Credibility... 
    Operations
    Work at office
    Local area
    Remote work
    2 days per week

    J&J Family of Companies

    Horsham, PA
    5 days ago
  • $60.12k - $88.17k

    Engineering Technical Writer - Manufacturing & Assembly (PSP) Location: US - PA - Horsham Requisition ID: 19849 About Veeco We probably don’t realize it, but what...  ...to support manufacturing and assembly operations. This role works closely with design engineers, manufacturing... 
    Operations
    Work experience placement
    Flexible hours

    Veeco Instruments Inc.

    Horsham, PA
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Operations Agent - US. Be the first to apply!