Camping & Rentals Assistant Manager

Job Description

Job Description

Gunstock Mountain Resort is seeking an Assistant Manager to join our Resort Services team. Assist with the day-to-day operation and supervision of Gunstock's popular summer Campground and winter equipment Rental Shop, including reservations/registration, retail transactions, equipment fitting, and guest service. You'll work closely with the Camping and Rentals Manager to train and support staff, keep operations organized and safe, and deliver the kind of experience that keeps guests coming back season after season. This position reports directly to the Camping and Rentals Manager.

About our Campground and Rental Shop

Gunstock's Campground is a high-volume summer operation spanning 140 acres with 260+ campsites (including full hook-ups, electric/water, and basic sites) plus two rustic cabins, driving peak weekend demand and fast-paced check-in/check-out days. In winter, our base-area Rental Shop supports high-throughput skier and rider traffic, requiring efficient fitting, accurate transactions, and a consistently ready-to-go fleet from first issue to final return.

KEY RESPONSIBILITIES:

Campground Operations (Summer)

Oversee daily campground activities including reservations/registration, pre-arrival site checks and set-up, store opening/closing, and guest relations; adjust staffing based on volume and weather. Assist with the planning and coordination of campground activities and themed weekends including crafts, socials, scavenger hunts, guided hikes, and more.

Rental Shop Operations (Winter)

Help lead day-to-day rental shop operations including fleet readiness, opening/closing, inventory control, and guest flow; support boot fitting, equipment issue/return, and peak-volume operations as needed.

Retail & Inventory

Support seasonal retail set-up and breakdown, shop merchandising, receiving, point-of-sale accuracy, stock organization, and loss prevention.

Team Leadership

Assist with hiring/onboarding; train, coach, and provide clear feedback to staff to maintain POS accuracy and efficiency, as well as guest service standards; act as Manager-on-Duty in the absence of the department manager and resolve guest and employee concerns in a professional and timely manner.

SUCCESSFUL CANDIDATES WILL HAVE:

• 1-2+ years of supervisory or lead experience in hospitality, recreation, retail, or guest services; strong guest-service mindset with demonstrated ability to resolve issues confidently and professionally
• Must be 18+ and able to work weekends/holidays as business needs require
• Valid driver's license

SCHEDULING:

During peak operational periods Gunstock is open to the public 7 days/week with weekends being our busiest times. This position does require weekend and holiday availability.

BENEFITS:

This is a full-time, year-round opportunity offering a comprehensive benefits package including medical and dental coverage, company-paid short-term disability and life insurance, retirement plan with employer match, paid time off starting at date of hire, paid holidays, and generous resort perks. Benefits also include dining and retail discounts, complimentary season passes for you and your family, and guest passes for friends.