Head Teller

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem‑solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Responsibilities Supervise teller operations, including establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance. Provide prompt, professional customer service to customers and prospective customers. Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies and handling complex customer transactions. Work to understand the root causes of complex customer service issues and implement resolutions. Maintain a working knowledge of banking products and promotions. Accountable for achievement of defined sales and service goals. Perform regular audits of teller activities, maintaining signed records. Responsible for vault transactions and balancing vault and ATM. Perform accurate transactions, balance each day, and verify cash totals. Scan daily proof work to the remote capture machine. Identify customer needs, cross‑sell and up‑sell opportunities, and make referrals within the branch. Ensure adequacy of currency and coin supply. Provide backup support to other branches as needed. Provide assistance and training to other colleagues and serve as a mentor. May perform all sales and service functions of the branch as needed. Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. Always act in the best interest of the customer when offering additional products and services. Qualifications 3 or more years of customer service experience. 2 or more years of teller experience or equivalent cash handling experience. 1 year of retail banking experience. Supervisory experience preferred. High school diploma or GED required; Bachelor's degree in finance or related field preferred. Ability to perform accurate transactions. Successful completion of Teller training program and passing score on training post‑test. Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives. Highly motivated team‑player with ability to develop and maintain collaborative relationships. Strong written and verbal communication skills. Intermediate PC proficiency; intermediate proficiency in Google Docs and Microsoft Office products. Benefits Available to Employees Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. Eligibility begins the first of the month following 30 days of employment. Life Insurance at no additional cost to employees Accidental Death & Dismemberment Coverage Long‑Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan – Ameris Bank matches 50% of your first 8% of contributions to the plan. Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier’s Checks Discount on Mortgage Origination Fee Free Online Banking and Unlimited Online Bill Payment Employee Banking Perks Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr