Enterprise Technical Services Lead

Job Description and Duties

Why Join California Health and Human Services Agency Office of Technology and Solutions Integration (CalHHS OTSI or OTSI)?

At OTSI, your work directly improves the health and well-being of Californians. We exist to be the trusted partner to CalHHS and its 12 state departments to deliver high-impact IT and data solutions that strengthen health and human services programs statewide.

We bring leadership, expertise, and capacity together and work collaboratively with our partners to design, deliver, and support IT and data solutions that accelerate the delivery of health and human service program outcomes and service value. Our culture is grounded in accountability, respect, integrity, and collaboration, and we integrate those values in how we lead, how we work, and how we serve.

If you are interested in applying your knowledge, skills, and experience in supporting critical public services, influencing statewide health and human service outcomes, and working alongside leaders and professionals who take ownership of results – OTSI is where that happens!

About this role:

OTSI is looking for an IT professional who can lead complex enterprise technology operations, guide modernization efforts, and provide strategic technical direction for the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) Project.

CalHEERS supports account creation, consumer application, eligibility rules, and health plan selection for insurance affordability programs. CalHEERS interfaces via the Electronic Health Information Transfer (eHIT) with the Statewide Automated Welfare Systems (SAWS) for Modified Adjusted Gross Income (MAGI) Medi-Cal eligibility, enrollment and reporting, and provides data for potential eligibility to other programs such as, non-MAGI Medi-Cal, CalFresh, and California Work Opportunities and Responsibility for Kids (CalWORKS).

The InformationTechnology Specialist II serves as the lead technical authority for CalHEERS Technical Services. This role provides enterprise-level leadership and oversight of complex technology operations, system integrations, modernization initiatives, and strategic technology planning supporting CalHEERS and related Covered California technology programs. The position leads and directs the activities of contractor resources and provides governance across multiple technology domains, including application integrations, cloud services, Salesforce platforms, Contact Center technologies, enterprise data services, cybersecurity compliance, and production operations.

The InformationTechnology Specialist II translates business objectives into technical solutions, leads advanced analyses and research, oversees vendor performance, manages technical risks and dependencies, and ensures the reliability, security, and continuous improvement of critical enterprise systems. The incumbent advises management and stakeholders on emerging technology initiatives, enterprise architecture, and modernization efforts, including artificial intelligence-enabled capabilities. Duties require access to systems containing federal tax information (FTI), personally identifiable information (PII), and other confidential or sensitive information.

You will find additional information about the job in the .

Working Conditions

PLP:

On July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receives a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Telework :

This position is currently eligible for one telework day per-week and is required to report in-person a minimum of four days per week . The amount of telework is at the discretion of the OTSI and is subject to operational needs.

Reporting Location:

Business travel may be required. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The OTSI office location for this position is: 2329 Gateway Oaks Sacramento, CA 95833

Travel reimbursement considerations take into account an employee’s home address and designated reporting location and are subject to applicable policies, rules, regulations, and bargaining unit contract provisions.

Special Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of the completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records.

Simple Application Steps:

If you are interested in this position, complete the following simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the Information Technology Specialist II Classification CalHR . See the Minimum Requirements section above.
2. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.

Once you have applied, take the Examination .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Ability to provide technical leadership, work coordination, and oversight of contractor and vendor resources supporting complex information technology initiatives.

2. Knowledge of enterprise technology operations, systems integration, production support, and service delivery practices within a large and complex technology environment.

3. Ability to analyze complex technical issues, evaluate alternative solutions, and develop recommendations that support business and operational objectives.

4. Knowledge of systems development lifecycle (SDLC) methodologies, change management processes, release management, and technology governance principles.

5. Ability to establish and maintain effective working relationships with executive leadership, business stakeholders, vendors, contractors, technical teams, and external partners.

6. Knowledge of cloud-based technologies, enterprise application platforms, systems architecture concepts, and emerging technology trends.

7. Ability to lead technical planning, modernization initiatives, technology roadmaps, and continuous improvement efforts supporting enterprise technology objectives.

8. Knowledge of cybersecurity, privacy, data governance, and regulatory compliance requirements related to information technology systems and sensitive data.

9. Experience supporting enterprise technology platforms, including customer relationship management (CRM), contact center, data integration, and cloud-based solutions.

10. Ability to communicate effectively, both verbally and in writing, prepare technical documentation, present recommendations to management, and facilitate decision-making among diverse stakeholder groups.

Benefits

OTSI is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Ongoing professional development and engagement opportunities.
• Employee Assistance Program (EAP).
• Free Parking!

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's 

Conflict of Interest (Form 700)

This position is responsible for the making, participating in the making, or influenc ing the making of governmental decisions that may potentially have a material effect on personal financial interests . As a result, this position is subject to the California Health and Human Services Agency ( CalHHS ) Conflict of Interest Code. The selected candidate is required to file a Statement of Economic Interests ( Form 700)when assuming office, annually while in office, and upon leaving office.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  The statement of qualifications is a narrative explanation of how your education, training, experience, knowledge, skills and abilities meet the desirable qualifications listed in this bulletin.

  When responding to the statement of qualifications, applicants must follow these below instructions. Failure to follow these instructions may result in disqualification from this exam/hiring process.:
  
  • Responses must be typewritten on 8 1/2" x 11" paper using font no smaller than size 11, and no more than 2 pages in length.
  • Responses are to be complete, specific, clear, and concise.