IT Support Specialist II

Job Description Consolidated Turbine Specialists, LLC (CTS), a Kratos' company, is seeking an experienced IT Support Specialist to work onsite at their Bristow, OK facility. Kratos Defense & Security Solutions, Inc. (NASDAQ:KTOS) develops and fields transformative, affordable technology, platforms, and systems for United States National Security related customers, allies, and commercial enterprises. At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers. We proactively build trusted relationships with our peers, partners and customers, and take ownership for our actions—always striving to do the right thing. Kratos offers medical, dental, vision, life, short and long term disability insurance, 401(k) savings plan, Employee Stock Purchase Plan (ESPP), paid time off, paid holidays, tuition reimbursement, and more. General Job Summary The IT Support Specialist provides support services to employees and contractors in local and/or remote access locations, helping resolve technical problems and information technology issues involving desktop, laptop, mobile devices, printers, and network services. Essential Job Functions Provide front-line onsite and remote technical support to identified locations, including troubleshooting hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity. Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment. Coordinate, troubleshoot and resolve incoming tickets, phone calls and walk-up requests. Ensure priority support to senior leadership, including deadline‑driven or after‑hours support as needed. Utilize the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests. Monitor ticket queue regularly and dispense tickets to the applicable department or resource. Resolve assigned tickets, and coordinate escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside the scope of the assigned role. Manage user accounts, shared resources, and group memberships. Provide support across multiple segments within the organization and build on technical knowledge in those sectors. Provide access and connectivity support to external customers as needed. Notify leadership of any changes within the site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue. Maintain and foster open, professional, and effective relationships with leadership, user community, and peers. Serve as onsite resource for other departments within IT, and assist with team maintenance and deployment efforts, including occasional after‑hours support. Configure, deploy, upgrade, wipe, and repurpose mobile devices according to established procedures. Maintain site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process. Other duties as assigned. Supervisory Responsibility This position does not have supervisory responsibilities. Experience and Skills Ability to write and maintain SQL reports preferred. Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills. Maintain sensitive and confidential information as required by company and government requirements. Communicate and interact effectively with peers, supervisors, and public, including maintaining respect for others, and following company policies. Have a willingness and ability to learn and utilize company technology for company required purposes, such as training, reviewing, and signing policies and procedures, benefits enrollment, and changes. Ability to read, understand, and follow instructions. Ability to work in a fast paced environment. Ability to maintain knowledge, skills, and abilities as they pertain to your job. Education and Experience Bachelor’s degree and minimum 2 years of related experience; or applicable certifications with a minimum of 4 years of related experience in lieu of degree. Proven hardware and software experience, including Microsoft Windows 11, Office 365, Adobe products, VPN, Smartphones, and other out‑of‑the‑box and proprietary software, and MFPs/printers. Networking Experience Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues. Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred. Work Environment / Physical Requirements Office/Work Station/Shop Floor environments Ability to stand and sit for long periods of time. Ability to perform repetitive motion (keyboarding, mouse, phones). Ability to lift up to 10 lbs. Travel Domestic and international travel to other CTS sites as needed. Salary Range: $51K-$58K Job Benefits Medical, Dental & Vision Insurance Coverage Life/ADD & Short/Long Term Disability Insurance 401(k) Savings Plan Employee Stock Purchase Plan (ESPP) Paid Time-Off (PTO) Holidays Education Reimbursement EEO Obligations Kratos Defense is an Equal Opportunity Affir­mat­ive Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class. All qualified job seekers are encouraged to apply. Kratos Defense is committed to America’s veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities. Disability Accessibility Accommodation If you require an accommodation to navigate or apply to our careers site, please send your request to View email address on click.appcast.io or call View phone number on click.appcast.io. Any inquiries not related to requesting an accommodation will be discarded. Pay Transparency The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Job Applicant Privacy Notice For applicants in the EU and California residents, please review our privacy notice. #J-18808-Ljbffr