Senior Field Service Engineer

CNC Field Service Engineer — Multiple Locations

Positions Available In: Arkansas, Texas, Oklahoma, Illinois, Michigan, California, New York, Connecticut, Pennsylvania

Work Type: Remote-based (home office) with regional travel

Travel Requirement: 50–80%

Overview

We are seeking experienced CNC Field Service Engineers to join our client in a remote, field-based capacity. This role is ideal for a self-motivated technical professional who thrives working independently, enjoys hands-on problem solving, and is comfortable spending the majority of their time on the road supporting customers at their facilities.

Field Service Engineers will operate out of a home-based office within one of our target states and travel regularly to customer sites to install, maintain, troubleshoot, and repair CNC machinery and related control systems. This is a customer-facing technical role that combines mechanical, electrical, and software expertise with strong communication and customer service skills.

Key Responsibilities

• Deliver post-sales technical support, including installation, commissioning, testing, adjustment, troubleshooting, repair, and upgrading of CNC machining equipment and peripherals.
• Plan and coordinate service activities, investigating and resolving customer-reported technical issues and proactively eliminating future operational difficulties.
• Examine machinery, components, and work orders; liaise with equipment operators to diagnose problems and determine whether faults are mechanical or human in origin.
• Analyse all available technical information to identify root causes and recommend or implement appropriate corrective actions.
• Work both independently and collaboratively as part of a wider engineering team, effectively coordinating workloads and priorities.
• Provide technical guidance to management and factory engineers on equipment defects, customer satisfaction issues, product performance, and product improvement suggestions.

Candidate Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Engineering Technology (or equivalent experience).
• Minimum of 2 years' experience within a machine tool environment.
• Working knowledge of Fanuc machines and CNC control systems.
• Understanding of PLC systems and schematics.
• Ability to operate a forklift truck and manual lifting equipment.
• Proficient in Microsoft Office Suite.