Client Care & Staffing Coordinator

ComForCare Home Care

ComForCare Home Care is a franchise of premier in-home care providers. We take time to understand the needs of our clients and work diligently to keep them safe at home. With ComForCare, clients can live independently and continue to do the things they love.

As a Client Care & Staffing Coordinator at ComForCare, you will be responsible for coordinating the daily operations of the home care office, ensuring effective communication between clients, caregivers, nurses, and referral partners. This position supports the agency's mission of providing high-quality, compassionate care by managing scheduling, compliance, and administrative functions efficiently. The Client Care & Staffing Coordinator works collaboratively with the Administrator, Nursing Team, and Care Staff to ensure consistent, high-quality service delivery.

Learn more about how we show we value our team and why they love working at ComForCare.

After 20 years in business, we know the industry better than anyone. Make a meaningful difference by contributing to efficient administrative operations that ensure timely and accurate care coordination for clients, while also supporting the business' operational effectiveness and compliance with regulatory standards.

What we are looking for:

• Speak, read, write, and comprehend English
• High school graduate or GED required
• Associate's Degree in Healthcare Administration, Business Administration, Communications, or related field preferred
• Previous experience in home care, healthcare scheduling, staffing coordination, medical office administration, or customer service strongly preferred
• Equivalent work experience may be considered in place of formal education
• Excellent communication, organization, and multitasking skills.
• Familiarity with AHCA regulations and compliance standards.
• Reliable transportation for travel to client homes, referral sites, or events and willingness to travel part of the time
• Must be comfortable using electronic scheduling systems, GPS timekeeping, and telecommunication tools (text, email, video conferencing).

What you will be doing:

• Handle client intake calls and document all information in the EMR system.
• Manage and maintain caregiver schedules.
• Schedule assessments, reassessments, and supervisory visits with nurses.
• Prepare and complete orientation paperwork and onboard new caregivers.
• Ensure office operations and documentation remain in full compliance with AHCA codes and regulations.
• Coordinate agency marketing activities, including preparing marketing promotional items and attending events.
• Prepare correspondence, reports, documents, and Plans of Care/Aide Care Plans.
• Prepare updates to policies and procedures as directed.
• Monitor supply needs and ensures availability of necessary supplies.
• Assist with the billing process, including data entry.
• Other activities as directed.

Compensation: $35,000.00 - $55,000.00 per year