Shop Manager - European Automotive Repair

Job Description

Job Description

Shop Manager – European Automotive Repair

Company: 813 Keys | European Diagnostic Center
Location: Tampa, Florida-(Town'N'Country)
Employment Type: Full-Time
Compensation: Competitive Salary Based on Experience
Opening: New Shop – Opening Soon!

About European Diagnostic Center

813 Keys has established a reputation throughout Tampa Bay for advanced European automotive programming, vehicle diagnostics, and specialized electronic systems. Through investments in factory-level diagnostic equipment, advanced programmers, and technical expertise, we have developed relationships with some of the area's leading automotive repair shops and dealerships.

Now, we're expanding into a full-service European automotive repair operation.

European Diagnostic Center will provide comprehensive maintenance, mechanical repair, advanced electrical diagnostics, computer programming, module repair, transmission services, and computerized wheel alignment.

We're looking for an experienced Shop Manager to help launch, lead, and grow this operation.

Position Overview

The Shop Manager will be responsible for the overall performance and daily operations of European Diagnostic Center. This individual will lead technicians, oversee workflow, manage shop productivity, maintain operational standards, and ensure an exceptional customer experience.

This is an opportunity for a proven automotive leader who understands the European repair industry and knows how to build an efficient, profitable, customer-focused service operation.

The ideal candidate combines strong automotive knowledge with leadership, operational discipline, business acumen, and the ability to develop a high-performing team.

Key Responsibilities:

Shop Operations & Performance

• Oversee daily shop operations, production schedules, and repair workflow.
• Manage technician productivity, labor efficiency, and shop capacity.
• Coordinate repair orders, vehicle inspections, parts availability, and service completion.
• Establish operational procedures and performance expectations.
• Monitor key performance indicators, including labor hours, efficiency, productivity, and revenue.
• Identify opportunities to improve processes, turnaround times, and profitability.

Team Leadership & Development

• Recruit, onboard, train, and develop automotive technicians and support personnel.
• Provide leadership, coaching, and performance management.
• Ensure technicians have the equipment, resources, and support needed to perform their jobs.
• Foster a culture of accountability, teamwork, technical excellence, and continuous improvement.

Customer Experience

• Oversee customer communication and service expectations.
• Ensure accurate repair recommendations, estimates, and timely updates.
• Address customer concerns and resolve service-related issues.
• Build customer trust through transparency, professionalism, and quality workmanship.

Business & Financial Management

• Monitor shop revenue, labor sales, expenses, and profitability.
• Manage parts inventory, purchasing, and vendor relationships.
• Identify opportunities to increase customer retention and repeat business.
• Support business growth through operational improvements and customer satisfaction.

Required Qualifications

• 5+ years of automotive repair industry experience.
• 3+ years of automotive shop management, service management, or production leadership experience.
• Demonstrated experience managing automotive technicians and repair operations.
• Strong understanding of automotive repair workflows, diagnostics, labor operations, and parts management.
• Experience managing shop productivity, performance metrics, and operational results.
• Excellent leadership, communication, and customer service skills.
• Strong organizational and problem-solving abilities.

Preferred Qualifications

• Experience managing a European automotive repair shop or dealership service department.
• Previous experience with BMW, Mercedes-Benz, Audi, Porsche, Volkswagen, Land Rover, Jaguar, or Volvo.
• Experience with Tekmetric (strongly preferred).
• Familiarity with factory diagnostic systems and advanced automotive electronics.
• ASE certifications or relevant manufacturer training.
• Experience opening, launching, or scaling an automotive repair operation.

Why Join European Diagnostic Center?

• Opportunity to help launch a new European automotive repair facility.
• Leadership role with the ability to influence operations and build a team.
• Access to advanced diagnostic equipment and specialized programming technology.
• Opportunity to establish operational standards and develop a growing business.
• Competitive compensation based on experience.

Help us build something exceptional from the beginning.

Interested candidates are encouraged to submit their resume and share their experience leading automotive repair operations.

EEO Statement

813 Keys and European Diagnostic Center are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We value diverse backgrounds, technical expertise, professional experience, and individual contributions. We are committed to creating a workplace that promotes equal opportunity, respect, and professional growth.

Expert Care. European Precision.

European Diagnostic Center (EDC) is a growing automotive repair and diagnostic center specializing in European luxury and performance vehicles. Located in the Tampa, Florida area, we are dedicated to delivering exceptional automotive diagnostics, repairs, maintenance, and advanced computer module programming.

We specialize in BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover, MINI, Volvo, and other European automotive brands.

Our team is committed to combining advanced diagnostic technology, technical expertise, and outstanding customer service to provide dealership-level knowledge and quality in an independent repair facility.

As we prepare for growth, we are looking for experienced, motivated automotive professionals who take pride in their craftsmanship, enjoy solving complex mechanical and electrical challenges, and are passionate about European automobiles.

Company Description

Expert Care. European Precision.European Diagnostic Center (EDC) is a growing automotive repair and diagnostic center specializing in European luxury and performance vehicles. Located in the Tampa, Florida area, we are dedicated to delivering exceptional automotive diagnostics, repairs, maintenance, and advanced computer module programming.We specialize in BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover, MINI, Volvo, and other European automotive brands.Our team is committed to combining advanced diagnostic technology, technical expertise, and outstanding customer service to provide dealership-level knowledge and quality in an independent repair facility.As we prepare for growth, we are looking for experienced, motivated automotive professionals who take pride in their craftsmanship, enjoy solving complex mechanical and electrical challenges, and are passionate about European automobiles.