Store Manager

This position is located at 444 E. Sumner Ave., Indianapolis, IN 46227 Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. Store Managers are also responsible for ensuring store team members are properly motivated and trained and that qualified team members are developed and ready to fill open positions. Job Responsibilities: Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again Establishing a strong customer service culture Implementing strategies to help meet store goals and objectives Recruiting, developing, and motivating store team members who exceed internal and external customer expectations Ensuring compliance with federal, state, and local regulations Analyzing financial statements and trends to increase and maximize sales Supervising the team’s activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures Coaching and developing the team per career development plans set by the District Manager Marketing within the community to increase market share and store revenues Resolving customer complaints if they occur Controlling labor hours, cash, and store audits Reviewing all Operations Bulletins, News communications, and training to ensure the team understands current policies, procedures, and any changes. Helping to maintain a neat and clean store environment for our customers and team members Other duties as assigned Job Requirements A minimum of two years of management experience in industries such as hospitality, financial services, retail, and restaurant Ability, willingness, and comfort to engage with customers Ability to develop positive relationships with customers and colleagues Strong desire to exceed corporate initiatives and inspire excellence in a team Excellent verbal and written communication, and presentation skills High-energy, collaborative leadership expertise Professional appearance and demeanor Must be honest and have integrity English fluency is required English/Spanish bilingual is a plus Working Conditions and Physical Requirements: Must be able to stand for extended periods Must be able to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Must manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers English fluency is required English/Spanish bilingual is a plus Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, andongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication Customer Focus Integrity and Trust Teamwork Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at View email address on click.appcast.io to make arrangements. The decision on granting accommodation will be made on a case-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment Applicant's Statement. I authorize my previous employers, schools, or persons named as references to give any information regarding employment or educational record. I agree this company and my previous employers shall not be held liable in any respect if a job offer is not extended, is withdrawn or my employment is terminated because of false statements, omissions, or answers made by me on this application. I understand that if hired, I am obligated to comply with any and all current and subsequently adopted PLS policies. In compliance with the Immigration Reform and Control Act of 1986, I understand that on my first day of employment, I will be required to complete Section 1 of Form I-9 attesting to my citizenship or immigration status for purposes of legal authorization to work in the United States. I understand I will also be required to provide original documentation that verifies my identity and my right to work in the United States within three business days of my first day of employment. I understand this application does not create a contract of employment. I understand that, if hired, employment at PLS is at will, which means that either I or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute. All employment is continued on that basis. I understand no supervisor, manager, or executive of the Company, other than the Co-Presidents, have any authority to alter the foregoing. Please carefully review the following information. By selecting "I Accept" below, I am providing my agreement to verify the contents of this Application for Employment and any related documentation submitted in relation to my Application for Employment. By selecting "I Accept" below, I acknowledge I have read and I understand the above Applicant's Statement. I certify, acknowledge, and agree that all of the information contained in this Application for Employment, including but not limited to information contained in my résumé, any pre-application or post-offer documentation I submit, and/or any other related documents I complete in relation to my consideration for employment, is true, correct, and complete to the best of my knowledge and I have withheld nothing that, if disclosed, would affect this application unfavourably. I understand and agree that any misstatements or omissions of material facts in this application or provided by me during the hiring process may result in disqualification from, or termination of employment, whenever discovered. #J-18808-Ljbffr