Customer Relationship Specialist

Job Description

Job Description

This is an exciting opportunity to join our Perma-Chink Family! We need an experienced Customer Service Representative to join the sales team in our Petersburg, PA store. Perma-Chink is a national specialty building supply manufacturer who sells our products to owners of log homes, in addition to builders and contractors, within a showroom & phone sales atmosphere. You will report to the store manager and become an integral part of our customer service team. At Perma-Chink we believe excellent caring customer service and education about our products is vital for knowing the best way to care for your home.

Position Summary : Primarily responsible for providing engaging and effective customer service for all Perma-Chink Systems customers by utilizing excellent, in-depth knowledge of company products and programs. Self-motivation, urgency of responsibilities, integrity, attention to detail, multi-tasking, and vision are essential for this role.  

Ro l e  and  Responsibi l it i es :

• Provide outstanding, seamless customer service.
• Handle inbound, unsolicited prospect calls and convert them into sales.
• Emphasize product/service features and benefits, estimate projects, and prepare sales order.
• Customer sales order data entry, arrange will call pick-ups, and collect payments.
• Increase sales using your skills.
• Become trained & stay updated on our products, trends & technical information.
• Communicate effectively with customers, prospects & co-workers in Knoxville & other stores.
• Investigate and troubleshoot customer service concerns.
• Maintain an organized office area & showroom space.
• Appropriately communicate brand identity and corporate position.
• Learn to mix and tint products to the standards set forth in company guidelines.

Qualifications :

• High School diploma or equivalent experience.
• Good communication skills, both verbal & written.  Excellent listening skills are necessary.
• Dependable to work regular hours Mon. - Fri  8am to 5pm. 
• Ability to engage customers to build and maintain lasting relationships.
• Aptitude for multi-tasking, initiative for self-motivation, & keen problem-solving skills.
• Detail oriented with accuracy, with a sense of urgency in follow-up with customers, co-workers & logistics.
• Professional demeanor, business casual appearance; friendly, outgoing personality.
• Computer, e-mail & data entry skills required. Proficiency in MS Excel & e-mail skills are mandatory.
• Must be able to lift up to 60lbs. 

Compen s ation :

• $20 - $23/hour based on experience.
• Annual profit-sharing bonus.
• Paid Time off 104hrs (13 days) accrued the first year. 
• 12 paid holidays; includes a full week off between Christmas and New Year.
• Company-paid health benefits 100% for employees; 50% for dependents.
• Life & Disability insurance coverage for employees.
• 401k plan with employer matching.
• We are a Drug-Free workplace; pre-hire drug test is required & random post-hire testing may be done.
• A pre-employment background may be performed.