Principal Agency Insurance Associate at Capital One Charlotte, NC

Principal Agency Insurance Associate – Capital One – Charlotte, NC The Principal Agency Insurance Associate will be responsible for monitoring insurance and related documents and making insurance disbursements for the Agency Finance portfolio of loans that are underwritten through Fannie Mae, Freddie Mac and Ginnie Mae (Government‑Sponsored Enterprises or GSEs). This individual will also provide information to both internal stakeholders (other LOBs) and external stakeholders (borrowers, insurance agents, third party providers, and the GSEs). Additionally, they will identify, research, solve and/or respond to requests, inquiries and problematic situations in a timely manner. Responsibilities Follow-up with insurance agents and borrowers to obtain current proof of insurance Review insurance documentation to ensure adherence to GSE insurance requirements Perform follow-up on outstanding documents and exceptions to bring coverage into compliance Identify opportunities to improve processes to increase control and efficiency Perform analysis of blanket insurance policies and large borrower programs Review full insurance policies ? Draft and submit waivers to investors and master servicers Assist with the oversight of insurance monitoring and vendors Basic Qualifications High School Diploma, GED or equivalent certification At least 3 years of experience working in loan operations At least 2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs) Preferred Qualifications Bachelor's Degree or Military Experience 3+ years of experience in commercial or small business banking operations 3+ years of experience with Government‑Sponsored Enterprise (GSEs) backed multifamily loans 3+ years of experience processing insurance disbursements 3+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs) At this time, Capital One will not sponsor a new applicant for employment authorization for this position. How Our Hybrid Model Works This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in‑person at one of our offices listed on this job posting. Monday and Fridays are enterprise‑wide virtual work days. Tuesday, Wednesday and Thursday are in‑person days for associates to spend time together working in our beautifully‑designed team areas. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. #J-18808-Ljbffr Downtown Boulder Partnership