General Manager

General Manager

CircusTrix, LLC dba Sky Zone is seeking a General Manager for a full-time, onsite position. As a General Manager (GM), you will work under the guidance of the District Manager and be responsible for all park operations including park safety and cleanliness, membership sales and park revenue, and providing an exceptional guest experience.

You will lead by example and lead through your team by fostering a positive work environment, creating and communicating clear expectations, and upholding the highest Sky Zone standards.

Qualifications

• 18 years of age or older and completed high school diploma or equivalent education.
• Associates or Bachelor's degree preferred.
• Minimum of 3 years of overall management experience in a high customer volume industry.
• At least 2 years of sales experience; membership sales preferred.
• Understanding of leveraging P&L reports to set and manage business revenue goals.
• Demonstrated experience hitting or exceeding company KPI's.
• Basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Results-driven, reliable, detail-oriented, and organized.
• Ability to stand for long periods of time and lift a minimum of 20 pounds.

Physical Requirements

• Ability to remain stationary and move around the park for long periods of time.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Responsibilities

Under the direction of the District Manager, the General Manager oversees daily park operations and three key areas:

Team Members & Customer Service

• Be a hands-on leader and role model able to support the team by executing any park position as needed.
• Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy.
• Create a positive park culture by recognizing accomplishments and learning what motivates team members.
• Own and oversee all phases of employment including hiring, training, monitoring growth and progress.
• Be an effective park liaison through consistent communication across all departments and our corporate team.
• Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience.
• Resolve any customer service issues and complete all necessary follow up and documentation.

Revenue & Expense Management

• Manage park operations and expenses according to Profit & Loss (P&L) statements.
• Oversee purchases, inventory, and additional park costs.
• Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events.
• Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies.
• Train employees of each department how they contribute to park revenue goals.
• Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies.
• Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPI's).
• Develop and cultivate positive relationships within the local community.
• Support managers that think outside the box and enjoy executing on new ideas.

Facility Compliance & Safety

• Oversee and evaluate the efficiency and effectiveness of each department, implement processes accordingly.
• Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting.
• Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational.
• Adjust staffing levels to meet safety demands.
• Complete inventory reports for facilities, parties, food & beverage, and vending.

Key Performance Metrics

The General Manager is responsible for driving the success of overall park business goals including (but not limited to) membership sales, birthdays and events, labor/payroll %, NPS, safety, compliance, and staffing.

Compensation ranges from $83,000-$93,000 base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).

Application deadline: October 1, 2026

While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.