Senior Product Associate- Service Product

Job Description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Service Product, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Lead end-to-end pilot delivery, including intake, planning, execution, evaluation, and scaling recommendations.
• Serve as a process expert across multiple journeys within area products, conducting impact assessments to identify effects on end users. 
• Communicate effectively and engage with all business levels, facilitating strategic discussions in large forums with senior leaders. 
• Identify and influence solutions for process improvements, efficiencies, and gaps, focusing on enhancing product value. 
• Lead complex change requests, including sponsored initiatives and regulatory-driven changes, ensuring flawless product readiness and minimizing end-user impact. 
• Conduct quality assurance on executed change requests to confirm product quality and customer satisfaction outcomes. 
• Properly assess end-user impact and propose readiness needs, ensuring end users are fully capable of using new functionality as a key readiness measure. 
• Drive adoption readiness through coordinated communications, stakeholder alignment, and practical enablement activities tied to the change delivered. 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Led complex change requests, including sponsored and regulatory-driven initiatives.
• Strong analytical skills to assess end-user impacts and propose readiness needs.
• Excellent communicator, able to engage all business levels and facilitate strategic discussions with senior leaders.
• Skilled at identifying and influencing process improvements, efficiencies, and gaps to enhance product value.
• Conducted quality assurance on change requests to ensure product quality and customer satisfaction.
• Committed to ensuring end users are fully capable of using new functionality as a key measure of readiness.
• Able to work independently, showing persistence and optimism when facing obstacles.

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

• Skilled in facilitating large-group readiness forums and influencing senior stakeholders.

• Able to translate impact assessments into clear readiness plans and measurable adoption outcomes.

   

• Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus.

• Track record of driving process improvements that enhance product value and customer outcomes.

• Strong cross-functional partnership to implement change with minimal disruption and high user satisfaction.

• Proven experience as a process expert with a strong track record in conducting impact assessments and managing change requests. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.