Logistics Support Specialist

Logistics Support Specialist

Corporate Office - Neenah, WI 54956

Overview

Position Type Full Time

Description

Joining the WOW Logistics team means becoming part of a culture that inspires employees to reach their full potential and rewards exceptional performance based on merit. These are among the values contained in the Little Orange Book, the foundation of our culture. As we enter an exciting phase of growth, new and existing employees have a tremendous opportunity to grow alongside the company as it scales.

How Your Role Fits In

The Logistics Support Specialist provides administrative and operational support to the transportation team by accurately entering load information into the Transportation Management System (TMS), monitoring shipment statuses, communicating with carriers on load statuses, and escalating service issues to the appropriate team member. This position plays a critical role in ensuring load data integrity, shipment visibility, and proactive issue resolution throughout the transportation process.

What you'll do:

• Generate and email the daily available load list to carrier network.
• Create loads in the TMS.
• Schedule pick-up and delivery appointments through scheduling portals, phone calls, and email.
• Verify accuracy of shipment details including pickup and delivery appointments, rates, commodities, equipment requirements, temperature requirements and special instructions.
• Enter carrier and customer pricing and tender loads to assigned carriers.
• Update shipment records and maintain accurate load and rate documentation throughout the load lifecycle.
• Execute load status checks through email, texting, or phone calls.
• Update status of loads in TMS and any relevant customer systems. Maintain visibility by proactively contacting carriers for updates.
• Escalate any scheduling, customer order discrepancies, or carrier service failures to appropriate team members.
• Gather and enter carrier tracking information each day.
• Collaborate with Transportation Coordinators to provide administrative support when needed.
• Create and maintain high level of satisfaction with all customers and carriers.

What it takes to succeed:

• Education: High School Diploma or Equivalent
• Experience: Prior experience in a support or administrative role
• Computer Skill: Experience with Word, Excel, and Outlook
• Must be comfortable making phone calls
• Strong attention to detail and data entry accuracy.

Our Commitment to You

At WOW Logistics, fostering a supportive work environment is an integral part of our shared pursuit of excellence. We demonstrate our commitment through an array of benefits, including incentive pay based on role, tuition reimbursement, employee recognition programs, health insurance, paid vacation, and more. Learn about our competitive benefits package on our website.

Equal Opportunity Employer

WOW Logistics is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.