Field Engineer 3

Field Engineer 3 - Groton, CT (Contract)

About the Role
Join a dynamic IT support team as a Field Engineer 3, where you'll be the go-to technical expert for computer hardware, software, and networking support at client sites. This journeyman-level position is ideal for professionals seeking hands-on experience with enterprise technology and opportunities to advance in a supportive, fast-paced environment.

Responsibilities

- Install, diagnose, maintain, and service desktops, laptops, printers, network devices, and low-end servers.
- Troubleshoot and resolve hardware and software issues using standard tools and personal expertise.
- Perform disk replacements on enterprise storage products.
- Support and maintain legacy and core server products.
- Conduct routine maintenance, upgrades, and re-imaging of PCs and laptops.
- Install and configure networks, peripherals, and approved applications.
- Complete installs, moves, adds, and changes as requested.
- Ensure timely updates and ticket management in the ticketing system to meet client Service Level Agreements.
- Maintain professionalism and ensure high customer satisfaction throughout service delivery.
- Escalate and follow up on unresolved problems to guarantee complete resolution.

Required Skills and Experience

- 1-3 years of experience in computer support or similar IT roles.
- Proficient in diagnosing, installing, maintaining, and servicing hardware and software.
- Strong organizational skills and a proven work ethic.
- Ability to work independently and follow direction from Help Desk, Service Desk, or procedural scripts.
- Experience supporting desktops, laptops, servers, and network devices.

Preferred Skills

- Experience with enterprise storage products and server maintenance.
- Familiarity with legacy product support and complex device repair.

Benefits

- Exposure to diverse, real-world IT challenges at client sites.
- Career growth opportunities with potential to expand into advanced technical roles.
- Collaborative and professional work environment.
- Access to training and upskilling resources.
- Flexible contract-based position offering valuable hands-on experience.

How to Apply
Ready to advance your IT support career? Submit your application and resume directly through our job board to join our team in Groton, CT. We look forward to connecting with motivated professionals eager to make an impact in the field.