Guest Experience Agent

At Buff City Soap, we’re on a mission to create delightfully clean products made with real ingredients you can pronounce. We believe every guest interaction is an opportunity to spread joy, and we’re looking for a Guest Experience Agent to help us do just that! What You’ll Do As the first point of contact for our guests online, you’ll play a key role in ensuring every interaction reflects the Buff City Soap brand. You’ll answer questions, resolve concerns, and deliver service that leaves guests smiling. Be the friendly, knowledgeable voice of Buff City Soap across digital channels Help guests with product, promotion, and service questions Process orders, exchanges, and reships with care and accuracy Solve problems quickly—or elevate when needed—to keep guests happy Look for opportunities to “surprise and delight” our guests Collaborate with your teammates to create a consistent, joyful guest experience Represent our brand values with professionalism in every interaction What We’re Looking For High School Diploma or GED required 1–5 years of guest service or customer support experience Exceptional communication skills—both written and interpersonal Ability to juggle multiple systems and tasks while staying organized Strong attention to detail and a service-first mindset Perks & Benefits Opportunity to be part of a growing brand with a passionate community Employee discounts on Buff City Soap products Collaborative, fun, and supportive team culture Physical Requirements This role involves prolonged periods of sitting at a desk and working on a computer. #J-18808-Ljbffr