Terminal Operations Manager (Drayage / Port Logistics)

Terminal Operations Manager (Drayage / Port Logistics)

Terminal Operations Manager (Drayage / Port Logistics) Dayton, New Jersey Cargomatic, Inc.

West End Express, a motor carrier division of Cargomatic is looking for a Terminal Manager to join our Dayton operations!

Cargomatic is committed to making the lives of truckers and shippers easier. Our goal is to let truckers be truckers and shippers be shippers by simplifying the process for all of our customers and vendors.

Cargomatic was named to the Built In Best Places to Work list, recognizing our people-first culture, strong benefits, and commitment to employee growth and well-being.

Position Overview West End Express, a motor carrier division of Cargomatic is seeking an experienced Terminal Operations Manager to lead and oversee day-to-day operations for our terminal.

This role is critical in driving operational excellence across drayage and port-centric logistics while ensuring safety, compliance, and exceptional customer service. You will lead terminal operations, optimize performance, and play a key role in scaling Cargomatic's presence in the market.

We are looking for a proactive, hands-on leader with deep knowledge of port operations, containerized freight, and terminal processes.

What You'll Do

• Accountable for safe operations that meet regulatory requirements
• Maintain and grow capacity to meet market demand
• Oversee all daily terminal and drayage operations
• Control costs across drivers, terminals, and chassis while maximizing revenue
• Ensure efficient container movement, dispatching, yard flow, and coordination with port terminals and partners
• Optimize processes to reduce dwell time and improve service performance

Team Management & Development

• Lead, mentor, and develop terminal staff (dispatchers, clerks, yard personnel)
• Foster a culture of accountability, collaboration, and continuous improvement
• Manage staffing levels, scheduling, and performance

Customer Service & Relationships

• Deliver high customer satisfaction through communication, accuracy, and proactive issue resolution
• Build and maintain relationships with customers, port authorities, carriers, and internal teams

Operational Performance & KPIs

• Establish and track key performance indicators
• Analyze operational data to identify trends and improvement opportunities
• Provide reporting and insights to leadership

Safety, Compliance & Regulatory Oversight

• Ensure compliance with DOT, OSHA, FMCSA, and port authority requirements
• Implement and enforce safety protocols

Resource & Asset Management

• Allocate personnel and equipment efficiently
• Oversee utilization and maintenance of trucks, chassis, and yard assets

Strategic Support & Growth

• Support regional expansion and market growth initiatives
• Lead or assist with new customer launches and operational scaling
• Identify opportunities for process and technology improvements

What You Bring

• Proven experience managing terminal, port, drayage, or intermodal operations
• Strong leadership and team development skills
• Excellent communication and problem-solving abilities
• Knowledge of transportation regulations, port procedures, and safety standards
• Experience with TMS/WMS systems
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field
• Experience with P&L ownership or operational budgeting

Compensation The expected salary range for this role is $110,000 – $135,000, depending on experience, skills, location, and other job-related factors. This position may also be eligible for performance-based incentives.

Benefits & Perks Cargomatic offers a comprehensive benefits package designed to support our employees' health, financial well-being, and work-life balance:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and company holidays
• Life and disability insurance
• Flexible work environment (where applicable)
• Career growth and advancement opportunities
• Employee recognition and wellness programs

Why Join Cargomatic? At Cargomatic, you'll have the opportunity to make a direct impact on how freight moves through critical supply chain networks. You'll work with a fast-growing, technology-driven logistics company that values innovation, ownership, and operational excellence.