Vice President, Service Delivery

If you are not a current Workplace Well-being Team Member please CLICK HERE to view and apply to our current openings.

We are seeking a full-time Vice President to join our Service Delivery team, based in the New York, NY region.

This is a full time role based at Workplace Well being's corporate office in New York City. The position requires regular on-site presence and involves traveling more than 50% of the time to collaborate directly with client teams and support Service Delivery across multiple locations in the Greater New York City area.

Job Overview:

The primary responsibility of this role is to lead all contracted Workplace Well-being's products, i.e. fitness, ergonomics, nutrition, coaching, health promotion and other products/services that may be introduced) at our client locations within designated area and assist the clients in developing wellness solutions that support their overall strategy. In addition, the role will be responsible for meeting revenue and profitability goals; analyzing and communicating key operating metrics, trends, and areas for development; partnering with Workplace Well-being's corporate, and product leaders to facilitate site support, and meeting annual goals and budgets.

Primary Responsibilities:

Grows the Business:

• Responsible for assigned book of business' growth in terms of membership, revenue, and margin.
• Accountable for NBEA by expanding capabilities and revenue across the existing on-site client base.
• Knowledgeable about Optum and UHC products and services, and integrates on-site offerings with other Optum and UHC products and services where appropriate.

Runs the Business:

• Assist the client's Wellness leadership in establishing a coherent wellness vision and strategies that will result in improving the preventive health and resilience of the client's employee population.
• Manages delivery of contracted services and programs utilizing on-site teams, corporate, and product resources.
• Establishes productive relationships with senior members of client's key stakeholders and vendors (e.g. health services, physical therapy, child care, clinics, food services, facilities, etc.) that result in tightly integrated programs and partnerships that enhance the client's offerings; ensure high impact and coordinated delivery of services
• Establishes operational and capital budgets, including aggressive ancillary service goals, that allow for efficient operation of best-in-class facilities and impactful and positive changes on participant health
• Monitors, tracks, forecasts and analyzes data, especially data relative to Key Performance Indicators (KPIs), to identify trends, challenges and opportunities; develop metrics that allow for data-driven decisions.
• Develops concise and detailed quarterly reports that accurately reflect the status of programs, achievement of KPIs; deliver thoughtful recommendations that maximize program impact and that are fiscally responsible.
• Ensures successful transition from sales to operations of new accounts including management of new launch process to solidify our reputation with new clients and deliver on promises.
• Oversees invoicing to assigned clients and works with
• accounting to follow up on payment issues.
• Knowledgeable of local competition and provide recommendations to maintain competitive advantage.

Leads the Team:

• Has primary responsibility for full cycle human capital inclusive of hiring, coaching, motivating, training, developing, evaluating, firing and assigning projects and workload to all direct staff.
• Ensure all on-site staff is integrated into the Company's culture by incorporating the mission, UHG values, and P.R.I.D.E. principles into regular activities.
• Communicates, advocates and drives key business initiatives from corporate, product or enterprise directives.

What we are looking for:

• A current and active Workplace Well-being team member
• Bachelor's degree in business administration, health management, exercise science or a related field
• Minimum five years of work experience in business or health management
• Strong financial analysis skills and solid business acumen
• Strategic thinking skills relative to design and delivery of wellness programming in the corporate environment
• Demonstrated leadership success; evidence of guiding a team to goal attainment
• Experience in financial reporting, trend analysis, and communicating at an executive level
• Effective and engaging public speaking and presentation skills with clients
• Competence with Microsoft Suite (Word, Excel, Power Point, Outlook)
• Proficient working knowledge of Workplace Well-being internal platforms and systems
• Location: Must be based out of New York, NY
• Travel: This role requires regular travel to client locations in New York City, with frequency varying based on client needs and key stakeholder meetings.

About Us:

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company:

Health and financial:

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave

Well-being:

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Inclusion and Belonging Council

Growth and development:

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program

*Please note, some of the benefits listed above are only available to team members who work full time hours.

Equal opportunity statement

Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.


Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

For residents of California, Colorado, Connecticut, New York City, and Washington only: The annaua salary for this position ranges from $105,000 - $140,000. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.