Member Service Representative II

Member Service Representative II (MSR II)

About Us

1st Community Credit Union is a growing, member-focused financial institution serving 14 counties across Western Wisconsin through three convenient branch locations. We're proud to be deeply rooted in the communities we serve and committed to creating a workplace where teamwork, balance, and purpose come together.

Location: Tomah | Full-time 40 hours per week

1st Community Credit Union is seeking a friendly, detail-oriented Member Service Representative II (MSR II) to join our team. In this role, you'll play an important part in delivering exceptional service while helping members with their financial needs and supporting daily branch operations.

What You'll Do

• Provide prompt, professional service to members in person, by phone, and via email
• Process transactions accurately and maintain balanced cash systems, including TCRs
• Open and service savings and checking accounts; verify membership eligibility
• Assist with account maintenance, debit card services, wire requests, and general inquiries
• Support branch operations, including opening/closing, ATMs, night deposits, and mail transactions
• Resolve member concerns and escalate complex issues when needed
• Identify member needs and recommend appropriate credit union products and services

What We're Looking For

• At least 1 year of experience as an MSR I or equivalent experience in a financial institution
• Strong communication and customer service skills
• High attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• A team-oriented mindset with a willingness to learn and grow

We Support Your Well-Being

We offer a comprehensive benefits package designed to support you inside and outside of work, including:

• Health, dental, and vision insurance

• Voluntary coverage options (accident, critical illness, cancer)

• 401(k) plan with up to 5% employer match

• Life insurance and long-term disability coverage

• Paid holidays and educational reimbursement

• Generous vacation, personal, and sick time

Our Culture & Values

At 1st Community Credit Union, our work is guided by the values of Community, Communication, Courage, and Collaboration . We are committed to continuous improvement, professional development, and delivering a standout experience for every member we serve.

1st CCU is an Equal Employment Opportunity (EEO) employer. It is the policy of 1st CCU to provide equal employment opportunities to all qualified applicants regardless of their race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by state or federal law.