Housing Specialist II
Cincinnati Metropolitan Housing Authority
About the Job ESSENTIAL FUNCTIONS: include, but are not necessarily limited to:
- Interview residents and applicants to obtain and verify all income and family composition to establish initial and continued eligibility of applicants and participants for HCV/Section 8 Programs.
- Timely complete all required certifications timely, in accordance to agency policies, procedures and federal regulations.
- Process reported changes of applicant and participating families utilizing CMHA's software system.
- Calculate monthly payments for housing assistance payment, tenant rent to owner and utilities.
- Perform walk in duty to provide assistance to clients.
- Generate appointments, terminations, addendum notifications and various correspondence, forms and letters from CMHA's software system for participants, owners, applicants and others in accordance with program rules.
- Develop positive professional relationships with applicants, participants and property owners for delivery of service in accordance with CMHA's established Gold Performance Standards.
- Follow up with the client and landlord to gather necessary forms and/or status of units.
- Assist with and conduct briefing sessions. Performs a re-briefing if the client does not understand and/or needs clarity concerning the HCV/Section 8 programs.
- Update client records, answer questions, estimate the subsidy, tenant rent to owner and utilities for applicants and participants in accordance with program rules, regulations and CMHA's established SOPs.
- Process RTAs and list units for inspection.
- Answer and timely respond to email, phone, verbal, electronic and written communications from both internal and external clients.
- Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA's Agency specific Software system(s).
- Prepare, organize, print and assemble various material used in a variety of agency functions.
- Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.
- Review and process information for both owner and participant terminations from the HCV program.
- Provide customer service in accordance to CMHA's Gold Standards to both internal and external clients, community stakeholders and other agency contacts.
- Perform additional duties as assigned.
- Knowledge of PC-based software applications (Microsoft Word, Excel and Microsoft Outlook ).
- At least two (2) years of college level courses in Business Math, Social Work, Community Relations or Communication or equivalent experience.
- At least two (2) years' experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets.
- Must be proficient in basic business math (addition, subtraction, multiplication, division and calculation of fractions and percentages).
- Experience with implementing contracts, policies, and procedures.
- Ability to maintain confidentiality.
- Excellent customer services skills and the ability to work in a fast paced environment.
- Must enjoy working with numbers and have the ability to frequently memorized data.
- Knowledge of HUD regulations and advanced business math.
- The incumbent must possess a housing specialist certification within 12 months of employment with CMHA as a HCV/Section 8 Housing Specialist. Incumbent must also take and pass all additional certification training and certifications offered during the course of employment in this position.
Vacancy posted 3 days ago
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