Technology Support Technician

Technology Support Technician

Provides technical assistance and training to employees and staff by performing the following duties:

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Information system via LAN/WAN.
• Configure local software to connect LAN resources and or Internet applications/servers.
• Provide training to clients in the use of the Information system and applications related to software.
• Obtain general understanding of OS and application operations related to district offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Provide Network hardware support for internal and external applications.
• Evaluate new support systems/application system requirements for implementation.
• Provide Level II Technical Support for software and network devices.
• Perform light lifting 25lbs.
• Perform creation of new accounts using district provided software tools.
• Perform other duties as assigned.

The ideal candidate will also possess the following skills:

• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as E-Mail clients, FT clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Typing proficiency: 30-50 wpm.
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental/educational regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information, and respond to questions from groups of managers, staff, teachers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of both PC and Mac OS; OS X 10.7 Server; Windows Server 2008; proficient networking skills; Active Directory; Open Directory; Internet software; Word Processing software; Programing Experience.

Physical Demands:

• While performing the duties of this Job, the employees regularly required to sit; stand and walk.
• The employee is occasionally required to move light to moderate equipment from building to building; load and or unload vehicles; pack and/or unpack equipment.

Work Environment:

• The noise level in the work environment is usually moderate.
• Moderate distance of travel between campuses should not exceed 15mile.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.