Help Desk Administrator

FWG Solutions is a rapidly growing systems integrator and premier small business provider of technology services to government and commercial clients. We are a trusted provider of cybersecurity, logistics, advanced engineering and operational support services to the United States Department of Defense (DoD), Intelligence Community and Federal Civilian agencies. We are a quality driven organization that leverages its ISO 20000-1:2011, ISO 27001:2013 and CMMI Level 3 quality standards, certifications and service delivery expertise to support all of our clients.

Come be a part of our Nation's defense history. FWG Solutions is looking for qualified individuals ready to support the 33rd Network Warfare Squadron (NWS) Defensive Cyber Operations Team at Lackland Air Force Base, San Antonio, TX. The 33rd NWS has a storied history dating back to World War II. The 33rd NWS serves as the US Air Force's principal network defense element under the 16th Air Force's Cyber Security Service Provider (CSSP) mission. Being an active part of this unit means monitoring, securing, and protecting Air Force and Central Command global networks, ensuring network integrity, reliability, availability, confidentiality and responding to hostile network threats and attacks.

The Help Desk Administrator will support the 33rd Network Warfare Squadron Defensive Cyber Operations Team onsite at Lackland Air Force Base. This position will be an active part of this unit and will be responsible for monitoring, securing, and protecting the Air Force and Central Command global networks by performing all network account administrative functions and ensuring that all workstations are secure.

Essential Duties & Responsibilities

• Support basic and intermediate level administration of technologies on the central management systems, operational networks and AOL (Alternate Operating Location) pre- deployment network configurations

• Perform Systems Administration Services on Unclassified, Classified, CRN, and supported special enclaves during mission hours

• Perform related maintenance activities and coordinate maintenance actions with the Networks flight leadership, and external units

• Support Systems Administration of the operational networks, the training network, local base Unclassified and Classified Computer System Administration (CSA) actions, and AOL deployment maintenance analysis

• Perform basic and intermediate level installation, upgrades, daily maintenance, and intermediate troubleshooting to include hardware and software consisting of UNIX, Windows, and VMware operating systems, workstations/monitors, Anti-virus and software, computer printers, Cybex switches, gigabit Ethernet

• Perform all network account administrative functions to include creation, disabling, unlocking, privilege configuration, expiration of accounts, and maintenance troubleshooting

• Create (within two (2) working days) and delete user accounts, track user privileges, maintain a list of current users, and show accessibility to all computer systems, network, and computer software applications, and other network components

• Ensure user workstations are secure, have the latest software patches installed, and are properly configured within Time- Compliance Network Order (TCNO) specific deadlines to minimize the potential of unauthorized intrusions and all equipment is properly managed with local base Equipment Custodian procedures

• Develop and maintain training documentation, processes, checklists, and logs for support; within 90 days of discovery of the need for all tasks associated with Systems Administration Services

• Develop and maintain work center specific training programs, and train government employees in the work center

• Respond to CRITICAL network outages within 60 minutes or a PRIORITY network outage within three hours of notification

• Utilize approved trouble ticketing systems to document all Systems Administration Services maintenance actions, user account actions and other user/system support

• Notify COR and Government shift lead of a system Hazardous Condition (HAZCON) situation or unscheduled outage within 15 minutes of discovery, and update approved procedures

• Maintain trouble tickets documenting who, what, when, and fix actions are not opened within 24 hours of initiation and closed within 24 hours of completion

• Travel to perform maintenance and installation, as requested

• Other duties as related to the business functions of FWG Solutions, as assigned

Requirements & Qualifications:

Education:

• High School Degree Required

• Bachelor's degree in Computer Science, Information Technology, or closely related field

Licenses & Certifications:

• Active TS/SCI Security Clearance


• Required to have one of the following IAT Level II certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP


• Required to have one of the following IAT CSSP certifications for Infrastructure Support: Certified Ethical Hacker (CEH), CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND

• Possession of one of the following certifications:OS certifications: Microsoft Certified Professional (MCP), Linux+, LPIC-1, RedHat (RHCA), VMWare VCP, or present proof of having previously passed any Windows Server certification exam

Experience:

• Required minimum of three to five years (3-5) of relevant IT help desk experience; DoD experience preferred

• Required minimum of three (3) years' experience in the following areas: networking, computer systems, installation

• Experience with installation, configuration and troubleshooting of systems and networks

Skills & Abilities:

• Intermediate understanding of networking and computer systems

• Ability to deploy, configure and support operating systems on multiple devices

• Resourcefulness and quick-thinking nature to troubleshoot new and critical technologies

• Excellent written and verbal communication skills

• Understanding and appreciation of information security within systems and user devices

• Strong drive to provide exemplary customer service


• Ability to prioritize tasks and time

• Ability to work independently and part of a team

• Understanding of Intel-based computers using Microsoft based operating systems

• Use of Microsoft Office software applications to include Word, Excel, and PowerPoint

Other:

Ability to work 0600-1800 or 1800-0600, 7-days a week, with emergency recall available after hours

This opportunity offers career development and growth, competitive compensation, and a robust benefits package with generous PTO w/ rollover, 11 paid holidays, company paid events and training, and 401(k) retirement plan with company match.

FWG Solutions is committed to providing equal employment opportunities to all qualified employees and applicants, regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.

In addition, FWG Solutions takes affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

FWG is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: View phone number on click.appcast.io. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.