Area Vice President of Operations

Area Vice President of OperationsDallas, Texas; Fort Worth, TexasJob Title/Position: Area Vice President of OperationsLocation: Dallas, Texas (Travel territories: DFW, TX and KC, Missouri)Reports To: SVP and General Manager of Business OperationsAbout Luminary Hospice:At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.About the role:The Area Vice President of Operations is a key member of the leadership team, providing strategic and operational oversight for multiple hospice agencies across the region. Reporting to the SVP & General Manager, this leader ensures agency performance, clinical quality, and patient care consistently reflect Luminary's mission and standards — while serving as a trusted thought partner on growth, compliance, and operational excellence.Job Responsibilities:Strategic Leadership & PartnershipPartner with the SVP to shape and execute operational strategy, aligning agency performance with enterprise goalsAdvise executive leadership on field operations, workforce trends, and market dynamicsLead with a patient-first mindset, ensuring every decision reflects Luminary's mission and valuesAgency Operations OversightProvide direct leadership, mentorship, and accountability to Executive Directors and agency leadership teams across multiple marketsStandardize and scale operational processes to ensure consistency in care delivery and staff experienceDrive performance against clinical quality, patient satisfaction, regulatory compliance, census growth, and financial benchmarksEnsure agencies are appropriately staffed and resourced to deliver timely, high-quality carePerformance Management & Continuous ImprovementBuild and maintain a framework for monitoring KPIs, conducting regular reviews, and implementing corrective action when neededIdentify opportunities to improve efficiency and reduce costs without compromising care qualityFoster a culture of accountability and continuous learning by introducing and reinforcing best practicesPartner with clinical leadership on quality improvement initiativesCompliance & Risk ManagementEnsure full compliance with federal, state, and accreditation requirements governing hospice careMonitor regulatory changes and guide agencies in proactively updating policies and proceduresPartner with Compliance on audits, corrective action plans, and risk mitigationPeople Leadership & CultureCoach and develop agency leaders, equipping them with the tools to succeedPartner with HR and Talent Acquisition to strengthen recruitment, retention, and workforce planningChampion Luminary's culture so staff feel valued, supported, and aligned to the missionLead through influence, building trust and engagement at every level of the organizationBusiness Growth & Market ExpansionPartner with business development to assess new markets, support agency start-ups, and drive census growthProvide operational due diligence and integration support for acquisitionsMonitor the competitive landscape to help position Luminary as the hospice provider of choiceCross-Functional CollaborationPartner with clinical leadership to ensure operational decisions support exceptional patient outcomesWork with Finance on budgeting, forecasting, and margin improvementCollaborate with IT on tools, technology, and reporting for field operationsJob Qualifications:Bachelor's degree required; Master's in healthcare administration, business, or related field preferred.10+ years of progressive leadership experience in healthcare operations, with hospice or post-acute experience strongly preferred.Proven track record of leading multi-site operations and driving performance improvements.Deep knowledge of regulatory requirements in hospice and home health.Strong financial and operational acumen.Excellent leadership, communication, and change management skills.Ability to travel regularly to Luminary Hospice agencies.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds.Equal Employment Opportunity:Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.Compensation and Benefits:Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.