Front Desk Reception

Job Description

Job Description

Patient Care and Scheduling Coordinator (Front Desk)

Pure Orthodontics – 2 locations in Las Vegas, NV

About Us

At Pure Orthodontics, we don’t just straighten teeth—we build confidence and transform lives. We are a leading, modern orthodontic practice dedicated to providing premium braces and Invisalign treatments in a warm, welcoming, and high-tech environment. Our team thrives on collaboration, positive energy, and delivering world-class service to our patients and their families from the moment they walk through our doors.

The Opportunity

We are looking for a charismatic, highly organized Patient Care and Scheduling Coordinator to be the first face of our practice. As the first point of contact, you will shape the entire patient experience. This is a fast-paced, relationship-driven role that combines office administration, patient hospitality, and scheduling logistics.

If you have a vibrant personality, a sharp eye for detail, and a passion for helping people smile, you will fit right in with the Pure Orthodontics family.

Why Join Us? Fast-paced, positive team environment focused on life-changing patient care. Opportunities for career growth, great hours, and a modern workspace. Apply today!

Key Responsibilities

• Patient Hospitality: Warmly greet patients and parents upon arrival, manage the check-in/check-out process, and ensure the front lounge remains clean and welcoming.

• Smart Scheduling: Manage a high-volume appointment calendar—efficiently booking initial consultations, routine adjustments and cementing, emergency repairs, and debonding (braces off!) appointments.

• Communication Hub: Answer phone calls, respond to text messages/emails, and proactively follow up with pending patients to schedule their treatment starts.

• Patient Accounts & Intake: Guide new patients through digital intake forms, update electronic health records (EHR), collect co-pays, and accurately process daily payments.

• Clinic Coordination: Work closely with our Treatment Coordinators and Orthodontic Assistants to ensure a seamless flow between the front desk and the clinic floor.

• Will be working multiple locations. There are two locations in Las Vegas to which all staff are scheduled interchangeably.

Qualifications & Skills

• Experience: 1–2 years of dental, orthodontic, medical front desk, or high-end hospitality/customer service experience is preferred (but we will fully train someone with exceptional energy and communication skills!).

• Tech-Savvy: Comfortable navigating multi-line phone systems and specialized practice management software (experience with systems Cloud9 and Stripe is a major plus).

• Multi-Tasking Pro: Ability to smoothly balance answering phones, checking in a patient, and maintaining a warm demeanor during busy peak hours.

• Detail-Oriented: Highly organized when handling data entry, scheduling rules, and financial transactions.

• Core Values: A naturally positive, professional attitude with excellent verbal and written communication skills.

Work Environment & Perks

• A beautiful, modern, and tech-forward orthodontic office.

• Predictable, steady weekly hours with no late-night shifts.

• Comprehensive training and mentorship from an experienced management team.

• A supportive, fun team culture that celebrates hits, milestones, and beautiful smiles.

Ready to help us make a difference? Apply today with your resume for immediate consideration!

About Pure Orthodontics: Based in Nevada, Pure Orthodontics is a premier, tech-forward orthodontic practice dedicated to building confidence and transforming lives through beautiful smiles. Specializing in advanced braces and Invisalign treatments for children, teens, and adults, we take pride in delivering world-class clinical care in a warm, energetic, and family-friendly environment. With modern, state-of-the-art offices across Las Vegas and Ely, our team thrives on collaboration, positive energy, and an absolute commitment to patient hospitality. At Pure Orthodontics, we don’t just straighten teeth—we celebrate every step of our patients' confidence journeys.

Company Description

About Pure Orthodontics: Based in Nevada, Pure Orthodontics is a premier, tech-forward orthodontic practice dedicated to building confidence and transforming lives through beautiful smiles. Specializing in advanced braces and Invisalign treatments for children, teens, and adults, we take pride in delivering world-class clinical care in a warm, energetic, and family-friendly environment. With modern, state-of-the-art offices across Las Vegas and Ely, our team thrives on collaboration, positive energy, and an absolute commitment to patient hospitality. At Pure Orthodontics, we don’t just straighten teeth—we celebrate every step of our patients' confidence journeys.