Sales & Service Advisor

Job Description

Job Description

Salary: DOE

We are seeking to hire a talented Sales and Service Advisor to join our team. If you're excited to be part of a winning team, Haralson Tire Co. is a great place to grow your career.

Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and diagnose issues based on customer description and vehicle condition
• Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts from suppliers and double-check that they are delivered to technicians
• Ensure that work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases

Qualifications

• Working knowledge and experience of automotive products, repairs and parts
• Strong communication skills and the ability to translate customer needs to workable technician orders
• Basic knowledge of computer programs including word processing and database tools
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
• Exceptional customer service skills based on experience
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated processes to customers

Paid vacation, paid birthday, insurance available, 401k with up to 4% match. We are a drug free workplace. EOE.