Sales & Service Advisor

Haralson Tire

Job Description

Salary: DOE

We are seeking to hire a talented Sales and Service Advisor to join our team. If you're excited to be part of a winning team, Haralson Tire Co. is a great place to grow your career.

Responsibilities

Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and double-check that they are delivered to technicians
Ensure that work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases

Qualifications

Working knowledge and experience of automotive products, repairs and parts
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated processes to customers

Paid vacation, paid birthday, insurance available, 401k with up to 4% match. We are a drug free workplace. EOE.

Apply

Vacancy posted 28 days ago

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